Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
General SummaryThis role is responsible for the design, implementation, and operational support of SDDC initiatives at Syniverse. This role helps drive how products/systems can be deployed at Syniverse, in alignment with our Digital Transformation Initiative.
Principal Duties & Responsibilities
• Determines technical requirements based on interactions with stakeholders and knowledge of the infrastructure architecture
• Continual process and code improvement to continually make the automation platform better and support ever changing requirements
• Generate, escalate, manage trouble-tickets with vendors support organization
• Participate in troubleshooting bridges with infrastructure and application development teams
• Participate in RCA meetings and generate RCA documents
• Build KPI dashboards
• Provide direct technical support for the planning, design, and implementation of releases, upgrades, or changes to server, storage, and virtualization systems and the range of products and productivity tools that support the testing and production of those systems
• Ensure stable performance for the server, storage, and virtualization environments through performance monitoring and tuning
• Produce and maintain detailed technical documentation
• Author high quality change control documents and follow Syniverse change control policies and procedures
• Potential off-hours escalations/on-call that may require being available on nights and/or weekends
• End-to-end troubleshooting
Job Requirements and Qualifications
• Bachelor-level degree or higher in Computer Science, Information Systems or a relevant discipline
• 8+ years of related experience in IT
• Application software development experience for one or more of the following: Linux/Unix and systems programming or OS internal level skills would be an advantage
• Strong practical Linux/Unix Systems Administration skills
• Strong experience with scripting languages such as Java, JavaScript, power Shell etc
• Networking: Understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
• Experience with automation of infrastructure
• Strong Scripting and Orchestration skills
• Strong understanding of automated workflows and blueprints
• Working knowledge of RDBMS platforms such as Oracle, PostgreSQL and SQL Server (able to perform SQL queries and basic DML following documentation)
• Possess architectural and technical understanding of the relationships between virtual and physical servers, data networks and storage
• Knowledge of broader network infrastructure components (e.g. DNS/IPAM/TCP/IP)
• Knowledge of Identity and Access Management concepts (AD/LDAP/OIM/MFA)
• Knowledge of DevOps tools (Ansible Tower/AWX, Puppet, Jenkins)
• Experience customizing/extending software for integration purposes
• (see “Additional Information” below for further specific Job Requirements)
Required Interpersonal Skills
• Good problem-solving and decision-making skills
• Good prioritization skills in a fast paced, time sensitive environment
• Detail orientated
• Ability to excel in a team environment under limited supervision and work cross-functionally
• Demonstrated accountability for resolution of issues
• Strong communication skills (verbal and written)
• Customer service mindset
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Some of What You'll Do
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
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What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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