Principal Support Consultant

Posted 9 Days Ago
Be an Early Applicant
Atlanta, GA
Senior level
Retail • Software • Consulting
The Role
The Principal Support Consultant will manage projects focused on delivering supply chain solutions, overseeing software upgrades, and ensuring customer satisfaction through training and quality assurance. They will also serve as an escalation point for customer issues and identify additional sales opportunities while maintaining project budgets and timelines.
Summary Generated by Built In

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Manage projects to include developing and delivering detailed solutions and for managing client relationships from technical and interpersonal perspective and ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.
MINIMUM REQUIREMENTS

  • Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
  • 5 years of experience developing, supporting or implementing [packaged] application software
  • 3 years of experience with database troubleshooting or developing in SQL or related relational database
  • 3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems
  • 3 years of experience implementing in any supply chain domain
  • Requires up to 50% travel


#LI-JM1


 

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.

Top Skills

Linux
SQL
Unix
Windows
The Company
HQ: Atlanta, GA
3,418 Employees
On-site Workplace
Year Founded: 1990

What We Do

For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.

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