Principal Support Analyst

Posted 7 Hours Ago
Be an Early Applicant
Atlanta, GA
Senior level
Retail • Software • Consulting
The Role
The Principal Support Analyst will manage projects including new customer modifications and installations, oversee schedules and budgets, ensure resolutions of complex code issues, and lead technical training on software processes. They will also coordinate with cross-functional teams to deliver enhanced products for customers.
Summary Generated by Built In

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

JOB DESCRIPTION

Manage projects to include coordination of all aspects of new customer modifications and roll out, from inception to installation. Oversee schedules and budgets to ensure quality products and timely services. Through project management, ensure support of complex internal and external resources with software configuration and functionality, including interaction with sales, systems engineering, product development, and other cross-functional teams. Prioritize issues and projects to include ensuring resolution of complex code issues for projects focused on the delivery of new and enhanced products for customers. Lead technical training on processes and software and assist with departmental documentation. 

MINIMUM REQUIREMENTS

  • Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
  • 5 years of experience developing, supporting or implementing [packaged] application software
  • Requires up to 50% travel

    Committed to diversity and inclusion

    At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

    opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

    perspectives add to us as a whole and make us unique.

    We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

    employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

    disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

    Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

    Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

    eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

    completed.

    The Company
    HQ: Atlanta, GA
    3,418 Employees
    On-site Workplace
    Year Founded: 1990

    What We Do

    For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.

    Similar Jobs

    Manhattan Associates Logo Manhattan Associates

    Principal Support Analyst

    Retail • Software • Consulting
    Atlanta, GA, USA
    3418 Employees

    Warner Bros. Discovery Logo Warner Bros. Discovery

    Application Support Analyst (VMS systems; Beeline/Fieldglass)

    Artificial Intelligence • Digital Media • Gaming • Machine Learning • News + Entertainment • Software
    Hybrid
    Atlanta, GA, USA
    40000 Employees

    Leidos Logo Leidos

    Defense Technical Support Analyst

    Information Technology • Software
    Peachtree Corners, GA, USA
    27104 Employees
    49K-89K Annually

    CoStar Group Logo CoStar Group

    Technical Support Analyst

    Information Technology • Real Estate • Analytics
    Atlanta, GA, USA
    4600 Employees

    Similar Companies Hiring

    Jobba Trade Technologies, Inc. Thumbnail
    Software • Professional Services • Productivity • Information Technology • Cloud
    Chicago, IL
    45 Employees
    RunPod Thumbnail
    Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
    Charlotte, North Carolina
    53 Employees
    Hedra Thumbnail
    Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
    San Francisco, CA
    14 Employees

    Sign up now Access later

    Create Free Account

    Please log in or sign up to report this job.

    Create Free Account