Principal Support Analyst

Posted 7 Days Ago
Be an Early Applicant
Atlanta, GA
Senior level
Retail • Software • Consulting
The Role
Manage projects for new customer modifications and roll out. Coordinate schedules and budgets for quality products and timely services. Lead technical training and assist with documentation.
Summary Generated by Built In

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

JOB DESCRIPTION

Manage projects to include coordination of all aspects of new customer modifications and roll out, from inception to installation. Oversee schedules and budgets to ensure quality products and timely services. Through project management, ensure support of complex internal and external resources with software configuration and functionality, including interaction with sales, systems engineering, product development, and other cross-functional teams. Prioritize issues and projects to include ensuring resolution of complex code issues for projects focused on the delivery of new and enhanced products for customers. Lead technical training on processes and software and assist with departmental documentation. 

MINIMUM REQUIREMENTS

  • Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
  • 5 years of experience developing, supporting or implementing [packaged] application software
  • Requires up to 50% travel

    Committed to diversity and inclusion

    At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

    opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

    perspectives add to us as a whole and make us unique.

    We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

    employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

    disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

    Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

    Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

    eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

    completed.

    Top Skills

    Computer Science
    The Company
    HQ: Atlanta, GA
    3,418 Employees
    On-site Workplace
    Year Founded: 1990

    What We Do

    For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.

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