Principal Strategist, Inspire Value

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Customer Advisory

• Engage executives to determine and manage custom industry-aligned digital and AI-enabled transformation advisory engagements at select customers, applying ServiceNow methodologies.
• Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals, challenges, and especially where AI can complement automation and workflow optimization.
• Document and present insights and recommended solutions to meet customer goals, highlighting opportunities for AI-driven productivity and service improvements.
• Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action.
• Communicate and advise in 1:1 and 1: many environments.

Sales and Customer Success Advisory

• Work with sales and customer success to help determine account plans and sales strategy for accounts in the region, embedding AI opportunities into broader transformation plays.
• Provide expertise to help assess and prioritize accounts and strategies.
• Provide full lifecycle business outcome and value realization advice, ensuring customers see, track, and measure benefits from AI adoption alongside other initiatives.

Thought leadership

• Identify and lead the creation of new IP (best practices, white papers, workshops, etc.) that blend digital transformation with practical AI use cases.
• Improve current methods and frameworks.
• Work with and enable the ServiceNow teams on a business consulting approach to sales that naturally positions AI as part of the value story.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of relevant experience as a management consultant with exposure to cloud technologies, a customer-facing strategy manager at a technology vendor, or an in-house strategy professional within a Fortune 500 organization.
• Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred.
• Experience in working with the TMT industry is required.
• Experience developing C-Level relationships with an ability to simplify and communicate complex topics to a broad audience.
• Experience with public speaking, meeting facilitation and white boarding.
• Deep customer connects in regions.
• Brings a high level of executive presence while remaining approachable, authentic, and humble.
• Strong financial acumen, including the ability to build business cases, model ROI, NPV, and TCO, and translate strategic initiatives into measurable financial outcomes.
• Thrives in collaborative environments, rolling up sleeves to work hands-on alongside the team.
• Ability to travel up to 40% of the time.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.