Principal Specialist, Fraud

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Principal Specialist, Fraud will be responsible for assisting in analyzing data, monitoring transactions, and implementing fraud prevention measures to safeguard our company's assets and protect our customers.

What You'll Do

• Assist in monitoring and analyzing transactions, accounts, and user activities to identify potential fraud indicators or suspicious patterns.
• Utilize fraud detection tools, systems, and data analysis techniques to proactively identify and escalate fraud risks.
• Conduct detailed analysis of data sets, customer profiles, and transactional information to identify anomalies and potential fraud trends.
• Investigate flagged activities, gather evidence, and build comprehensive case files for further action.
• Assist customers through an identity theft event.
• Support the implementation and maintenance of fraud prevention strategies, policies, and procedures.
• Assist in raising fraud awareness among employees by promoting best practices, sharing fraud prevention tips, and assisting in the development of training materials.
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

• Strong analytical skills with the ability to interpret data and identify patterns or anomalies.
• Proficiency in using Microsoft Excel or other data analysis tools.
• Detail-oriented mindset with a focus on accuracy and precision.
• Excellent communication skills, both written and verbal.
• Knowledge of fraud prevention techniques, tools, and industry best practices is advantageous.
• Familiarity with financial systems, payment methods, and e-commerce platforms is a plus.
  

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor's degree in a relevant field such as business administration, finance, or criminal justice.
• 1-2 years of experience in fraud prevention, detection, or related roles is a plus.
  

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

• Competitive base salaries 

• Bonus incentives 

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance  

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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