Date Posted:
2026-05-19Country:
IndiaLocation:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka HobliPosition Role Type:
HybridWho We Are:
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM) Product Owner to support the execution and day-to-day management of the Dynamics 365 CRM platform.
CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.
What You Will Do:
- Support the CRM Product Manager in planning and executing monthly agile sprints
- Manage the CRM product backlog, ensuring items are clearly defined, prioritized, and aligned with business objectives
- Provide advanced support to users by addressing functional questions and clarifying system capabilities
- Develop and maintain simple user guides, FAQs, and support documentation in our internal knowledge base / Confluence
- Serve as the primary liaison between the CRM Product Manager, technical teams, and support functions
Expectations of the Role:
- Success in this role will be measured through:
- Effective backlog management and alignment with business priorities
- Consistent and predictable sprint delivery outcomes
- Timely resolution and escalation of complex issues
Qualifications You Must Have:
- Bachelor’s degree in information systems, Computer Science, Engineering, Data Management, or related field
- 5-8 years of experience in digital product ownership, business analysis, or CRM-related roles
- Experience managing backlogs and supporting agile delivery processes
- Exceptional communication skills, with the ability to explain system functionality to non-technical users
- Strong troubleshooting and problem-solving skills for system and user-related issues
Qualifications We Prefer:
- Experience working with Microsoft Dynamics 365 CRM
- Familiarity with agile frameworks (Scrum) and tools (Azure DevOps, Jira, etc.)
- Experience working in cross-functional product environments (Product, IT, Data, Operations)
- Experience working as a digital product owner
- Understanding of data quality, governance, or CRM data structures
- Experience supporting digital transformation or enterprise system initiatives
Shifts/Work Hours:
- Shift Timings - 4:30PM to 1:30AM IST
This role requires flexibility to accommodate stakeholder interactions and support business needs.
Onsite: Hybrid
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Skills Required
- Bachelor's degree in information systems, Computer Science, Engineering, Data Management, or related field
- 5-8 years of experience in digital product ownership, business analysis, or CRM-related roles
- Experience managing backlogs and supporting agile delivery processes
- Exceptional communication skills
- Strong troubleshooting and problem-solving skills for system and user-related issues
RTX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RTX and has not been reviewed or approved by RTX.
-
Healthcare Strength — Company materials highlight comprehensive medical, dental, and vision options with HSA‑eligible plans and company HSA contributions where applicable, alongside wellness incentives. This depth is presented as part of a broad, competitive package.
-
Retirement Support — Retirement programs include a 401(k) with company matching and, in some business units, an additional age‑based retirement contribution, supported by a unified RTX Savings Plan structure. These features signal a competitive total retirement offering.
-
Leave & Time Off Breadth — Time‑off and flexibility options include paid time off, family leave, and alternative schedules such as 9/80 in many roles. These options are highlighted as valued work–life balance features.
RTX Insights
What We Do
RTX, formerly known as Raytheon Technologies Corporation, is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It includes four industry-leading businesses—Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. With 195,000 employees, the company is pushing the boundaries of avionics, cybersecurity, directed energy, electric propulsion, hypersonics, quantum physics and more. Raytheon Technologies formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses.
