Date Posted:
2026-08-20Country:
IndiaLocation:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka HobliPosition Role Type:
HybridWho We Are:
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM) Product Owner to support the execution and day-to-day management of the Dynamics 365 CRM platform.
CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.
What You Will Do:
- Support the CRM Product Manager in planning and executing monthly agile sprints
- Manage the CRM product backlog, ensuring items are clearly defined, prioritized, and aligned with business objectives
- Provide advanced support to users by addressing functional questions and clarifying system capabilities
- Develop and maintain simple user guides, FAQs, and support documentation in our internal knowledge base / Confluence
- Serve as the primary liaison between the CRM Product Manager, technical teams, and support functions
Expectations of the Role:
- Success in this role will be measured through:
- Effective backlog management and alignment with business priorities
- Consistent and predictable sprint delivery outcomes
- Timely resolution and escalation of complex issues
Qualifications You Must Have:
- Bachelor’s degree in information systems, Computer Science, Engineering, Data Management, or related field
- 5-8 years of experience in digital product ownership, business analysis, or CRM-related roles
- Experience managing backlogs and supporting agile delivery processes
- Exceptional communication skills, with the ability to explain system functionality to non-technical users
- Strong troubleshooting and problem-solving skills for system and user-related issues
Qualifications We Prefer:
- Experience working with Microsoft Dynamics 365 CRM
- Familiarity with agile frameworks (Scrum) and tools (Azure DevOps, Jira, etc.)
- Experience working in cross-functional product environments (Product, IT, Data, Operations)
- Experience working as a digital product owner
- Understanding of data quality, governance, or CRM data structures
- Experience supporting digital transformation or enterprise system initiatives
Shifts/Work Hours:
- Shift Timings - 4:30PM to 1:30AM IST
This role requires flexibility to accommodate stakeholder interactions and support business needs.
Onsite: Hybrid
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
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Skills Required
- Bachelor's degree in information systems, Computer Science, Engineering, Data Management, or a related field
- 5-8 years of experience in digital product ownership, business analysis, or CRM-related roles
- Experience managing product backlogs and supporting agile delivery processes
- Exceptional communication skills, including explaining system functionality to non-technical users
- Strong troubleshooting and problem-solving skills for system and user-related issues
- Experience with Microsoft Dynamics 365 CRM
- Familiarity with agile frameworks such as Scrum and tools such as Azure DevOps or Jira
- Experience in cross-functional product environments involving Product, IT, Data, and Operations
- Experience working as a digital product owner
- Understanding of data quality, data governance, or CRM data structures
- Experience supporting digital transformation or enterprise system initiatives
RTX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RTX and has not been reviewed or approved by RTX.
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Retirement Support — 401(k) programs with company matching and, in some cases, additional employer contributions are emphasized as strengths across business units. Structured retirement elements, including plan variations that add a separate employer contribution, bolster total rewards for many roles.
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Healthcare Strength — Medical, dental, and vision coverage is paired with HSA participation and company seeding, alongside wellness incentives. Core health offerings are presented as comprehensive for many U.S. employees.
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Leave & Time Off Breadth — Generous PTO in some groups and alternative schedules like 9/80 or every‑other‑Friday off expand time‑away options. Year‑end downtime in parts of the organization further enhances perceived flexibility for time off.
RTX Insights
What We Do
With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – we are advancing aviation, engineering integrated defense systems and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges.
