As a Principal Solutions Engineer at Backbase, you help banks solve complex challenges using BankingOS. You combine banking knowledge and technical skills to design and test solutions for Digital Banking and Agentic Banking.
You work directly with customers to build prototypes, test ideas and find practical solutions. You understand both business needs and technical requirements, from executive priorities to system architecture and engineering. You work with customers and internal teams to connect BankingOS with existing systems and ensure solutions meet their needs.
The role offers variety, from discussions with senior executives to technical workshops and integration challenges. You will work independently, influence customer decisions, contribute to product improvements, and support other team members' development.
What you'll ownLead discovery and solution design: Understand the bank’s goals, workflows and limitations. Identify opportunities for Digital Banking and Agentic Banking and define clear success criteria.
Build and test solutions: Turn requirements into working demonstrations and prototypes. Run customer workshops, test ideas and help teams make decisions.
Develop Agentic Banking solutions: Connect AI agents to banking knowledge, tools and workflows through BankingOS. Test their reliability, handle errors and determine when human oversight is needed.
Coordinate the solution: Work with Sales, Value Consultants, Solutions Architects, Product, Services and partners to address dependencies and balance business value, cost and technical complexity.
Own the Digital Solution Document (DSD): Document the BankingOS solution, customer journeys, integrations and key decisions. Include the dependencies and controls required to move from prototype to production.
Lead technical validation: Help customers assess AI reliability, data privacy, security and agent autonomy through practical testing and collaboration with specialists.
Support delivery: Align Services teams and partners on commitments and success criteria. Help resolve technical questions during implementation.
Support the team: Mentor colleagues, create reusable solution assets and share customer feedback with the product team.
Experience designing complex enterprise solutions in solutions engineering, technical consulting or enterprise software presales.
Strong knowledge of retail, business, corporate banking or wealth management.
Practical experience with AI agents, knowledge retrieval and AI applications, including orchestration, tool integration, testing, monitoring and error handling.
Ability to build, test, and troubleshoot solutions using AI-assisted development tools while following strong validation and data-handling practices.
Understanding of enterprise architecture, APIs, integrations, cloud, identity, security and data flows.
Ability to communicate with senior executives and engineers, explain technical concepts and clarify business and technical trade-offs.
A proactive and collaborative approach, with the ability to work independently when requirements are unclear.
Experience mentoring colleagues and willingness to travel for customer engagements approximately 25% of the time.
Skills Required
- Experience designing complex enterprise solutions in solutions engineering, technical consulting, or enterprise software presales
- Strong knowledge of retail, business, corporate banking, or wealth management
- Practical experience with AI agents, knowledge retrieval, and AI applications, including orchestration, tool integration, testing, monitoring, and error handling
- Ability to build, test, and troubleshoot solutions using AI-assisted development tools while following data-handling and validation practices
- Understanding of enterprise architecture, APIs, integrations, cloud, identity, security, and data flows
- Ability to communicate with senior executives and engineers and explain technical and business trade-offs
- Proactive, collaborative, and independent approach when requirements are unclear
- Experience mentoring colleagues
- Willingness to travel approximately 25% of the time for customer engagements
Backbase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Backbase and has not been reviewed or approved by Backbase.
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Fair & Transparent Compensation — Pay is considered fair in certain U.S. roles, with strong offers in senior engineering, solutions architecture, and sales tracks in higher‑paying markets. In some U.S. contexts, compensation is described as fair for the job.
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Leave & Time Off Breadth — PTO is described as generous in the U.S., with separate sick time and paid holidays contributing to a supportive time‑off setup.
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Wellbeing & Lifestyle Benefits — Hybrid/remote work programs, office perks like snacks, and learning‑budget messaging provide lifestyle flexibility and support beyond baseline coverage.
Backbase Insights
What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
