At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
As a Senior Solution Engineer at Infobip, you will play a crucial role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. You will engage in complex projects for high-profile customers, leveraging your extensive expertise in solution proposals, design, delivery, and integrations. You will collaborate with HQ and regional teams, acting as a technical opportunity lead with end-to-end ownership of opportunities. Additionally, you will mentor team members and serve as the "go-to" technical expert in the region.
Job Description
Customer Engagement and Solution Design:
- Understand customers' businesses deeply and identify how Infobip solutions can help them evolve.
- Advise customers on industry best practices to improve business outcomes.
- Continuously design innovative solutions to meet customers' business needs.
- Collect technical requirements and design complex technical solutions and service integration plans.
- Handle technical and security questionnaires.
- Conduct captivating demos and Proof of Concepts (POCs).
- Conduct scoping exercises and provide service quote estimations.
Solution Implementation:
- Deliver comprehensive and precise technical documentation.
- Configure and customize complex Infobip solutions to meet customer requirements.
- Ensure all projects are delivered on time, within scope and budget, exceeding customer expectations.
- Conduct consulting and solution enablement sessions for customers, documenting meeting minutes and summaries.
- Create conversational workflows and strategies for Infobip products like Answers.
Internal Initiatives and Continuous Development:
- Document solutions and best practices, sharing them within the department through active participation in the Community of Practice.
- Provide feedback on market feature requirements to steer product development.
- Mentor junior team members and newcomers.
- Maintain a comprehensive understanding of Infobip's products and solutions, staying updated on changes and upgrades.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Extensive experience in solution engineering, preferably in a similar role.
- Strong understanding of customer experience consultancy, partnerships, and industry specialization.
- Proven ability to design and implement complex technical solutions.
- Excellent communication and presentation skills.
- Ability to work autonomously and manage multiple projects simultaneously.
- Strong mentoring and leadership skills.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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