Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the role
We are seeking a Principal Solution Consultant – Post-Sales (Platform) to drive the successful implementation, optimization, and adoption of our platform for enterprise clients. This role is instrumental in ensuring seamless onboarding, delivering tailored solutions, and maximizing client ROI. As a trusted advisor, you will work closely with clients and internal teams, including Engineering, Data Science, Product, Customer Success, and Support, to ensure smooth post-sales execution and long-term platform success.
What you'll do
Implementation & Solution Delivery
Lead the end-to-end platform implementation process, ensuring timely and successful deployments.
Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.
Develop and refine best practices for scalable, high-impact implementations.
Hyper-Care & Client Success
Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.
Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.
Continuously refine risk mitigation strategies to improve system performance and security.
Solution Customization & Technical Expertise
Work with clients to customize platform functionalities based on their operational and business needs.
Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.
Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.
Client Training & Enablement
Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.
Develop and maintain detailed documentation on implementation processes and platform configurations.
Cross-Functional Collaboration
Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.
Align with Customer Success to ensure ongoing client value realization beyond implementation.
Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.
Continuous Improvement & Strategic Impact
Collect and analyze client feedback to enhance implementation strategies and platform usability.
Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.
Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.
What you bring
Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).
Experience working in post sales capacity in fraud detection and risk mitigation ecosystem
7+ years of experience in technical implementation, platform solutions, or post-sales consulting.
Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.
Proven ability to lead enterprise-level implementations with measurable client outcomes.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
Follow Us!
YouTube | LinkedIn | X (Twitter) | Facebook
Top Skills
What We Do
Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.
Why Work With Us
Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.
Gallery
