The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.
Key ResponsibilitiesLead pre-sales and post-sales customer engagements for SandcastleCX.
Gather business and technical requirements and design end-to-end AWS Connect solutions.
Build and demonstrate Proof of Concepts (POCs) and customer use cases.
Design technical architecture and integration strategies.
Conduct customer enablement sessions, workshops, and platform demonstrations.
Identify cross-sell and up-sell opportunities.
Resolve customer technical concerns and reduce implementation risks.
Collaborate with Sales, Delivery, and Product teams.
Stay current with AWS, AI, Contact Center, and Customer Experience technologies.
Amazon Connect solution architecture
AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
AWS AI services (Bedrock, Transcribe, Comprehend)
Infrastructure as Code (Terraform, CloudFormation, CDK)
CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)
Contact Center platforms (Genesys, Cisco, Avaya, Five9)
Voice and Digital Channel technologies
API integrations and cloud architecture
Network infrastructure fundamentals
Technical presentations and solution demonstrations
Strong solution architecture and design skills
Customer-facing and consulting experience
Executive-level communication and presentation skills
Pre-sales and technical consulting expertise
Problem-solving and analytical thinking
Team collaboration
Stakeholder management
Ability to translate technical solutions into business value
Experience building enterprise demos and POCs
Amazon Connect
AWS Lambda
Amazon Lex
Amazon S3
DynamoDB
CloudFormation
AWS CDK
Terraform
Amazon Bedrock
Amazon Transcribe
Amazon Comprehend
Salesforce
Microsoft Dynamics CRM
ServiceNow
Genesys
Cisco Contact Center
Avaya
Five9
Lucidchart
draw.io
Microsoft PowerPoint
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
10+ years of experience in technical pre-sales, solution engineering, or contact center consulting.
5+ years of hands-on experience with Amazon Connect and AWS services.
AWS Professional Certifications (Solutions Architect, Developer, or Specialty) preferred.
Experience designing enterprise contact center solutions.
Experience presenting to executive and technical stakeholders.
Ability to travel up to 30% for customer and partner engagements.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- 10+ years experience in technical pre-sales, solution engineering, or contact center consulting
- 5+ years hands-on experience with Amazon Connect and AWS services
- Amazon Connect solution architecture experience
- Experience with AWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
- Experience with AWS AI services (Bedrock, Transcribe, Comprehend)
- Experience with Infrastructure as Code (Terraform, CloudFormation, CDK)
- CRM integration experience (Salesforce, Microsoft Dynamics, ServiceNow)
- Familiarity with contact center platforms (Genesys, Cisco, Avaya, Five9)
- Experience building enterprise demos and Proof of Concepts (POCs)
- Executive-level communication and presentation skills; experience presenting to executive and technical stakeholders
- Ability to travel up to 30% for customer and partner engagements
- AWS Professional Certifications (Solutions Architect, Developer, or Specialty)
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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