Principal Software Engineer

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Principal Software Engineer is responsible for all aspects of the development of platforms and applications in this multi-dimensional role. This role works with Product Managers on specific issue design, Technical Architects on establishing designs for excellent solutions, Team Leaders on release planning, and fellow Engineers to execute the delivery of solutions. This is a highly skilled hands-on role requiring subject matter expertise, extensive proficiency involved in all aspects of cloud-based solutions to deliver complex features. Subject to their specialization, they will lead the design, development, testing, publishing, and/or support of different cloud-based products and solutions. They will be providing subject matter expertise for customer implementation and cloud platform support. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting Senior Software and Software engineers. 

Principal Duties and Essential Responsibilities:

• Ensuring the overarching product processes and structures are working well and that the methodology and documentation is being followed by all parties
• Manage and support with customer escalations when required to resolve complex issues and conflicts
• Lead timely and cost-effective development of product enhancements incorporating a clear vision and roadmap for the aligned engineering teams 
• Distill requirements from feature level into implementation level tasks
• Be an evangelist for departmental and team initiatives.
• Take responsibility for technical implementation and decision making including the delivery of features
• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Ability to assist others throughout the team to grow key skills, and when necessary to address issues and risks.
• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Review documentation and guides created by more junior members of the team
• Ensure design and implementation work meets the stakeholder’s requirements 
• Work with Product Management to understand requirements, and what benefits they give to the product
• Ensure stakeholders understand feature architecture (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; understand evolutionary paths

Required Skills:

• BS degree in Computer Science or related technical degree, or equivalent industry experience required.
• 10+ years experience into Software Development 
• Strong hands-on experience in Core Java (mandatory)
• Solid understanding of cloud platforms: AWS, GCP, and Azure
• Working knowledge of DevOps essentials (CI/CD, monitoring, containerization)
• Experience with microservices, Kubernetes, and cloud-native design
• Proven ability to mentor engineers and lead by example
• Strong problem-solving skills and experience handling customer escalations
• Exposure to SaaS product development (preferred)
• Experience in a fast-paced, distributed global environment
• Understanding of customer engagement software and applications 
• Experience of developing high quality, secure and performant solutions against functional and non-functional requirements
• Experience aligning feature development with business initiatives and corporate roadmaps
• Implementation & leadership
• Cloud-first development
• Able to work effectively within a fast-paced, changing, revenue-focused environment
• Ability to work within a geographically distributed development team spread between multiple time zones and cultures
• Solves cross-functional technical problems of highest complexity
• Ability to take ownership and drive to resolution