Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is a leading B2B AI-native company with decades of proven success. Engineered for scalability and tailored for enterprise needs, we drive AI transformation that delivers real business impact across multiple industries and the largest global deployments.
At Uniphore we are building the modern GenAI stack for the enterprise. That includes all required layers and capabilities: data; knowledge; agents model training, deployment and operationalization; and applications that act both as conduits for GenAI actions as well as sources of training data for our models.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines, and data: all in the service of creating the most human processes and experiences for customers and employees.
Today, Uniphore’s technology empowers over 750,000 end-users across 1,600 enterprises in 20 countries. Discover the unmatched capabilities of Uniphore—because there’s no AI like it™.
Principal Software Engineer
Location: Hybrid, onsite 2-3 days/week in Palo Alto, CA
We are currently searching for a bright Principal Software Engineer. This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies.
In this role, you will architect, implement, and scale large-scale AI backend services across cloud, hybrid, and on-premises environments. You will collaborate with peers to develop real-time systems, streaming pipelines, and low-latency architectures, ensuring all systems are fully automated, highly available, and auto-scalable.
Similar to senior technical leadership roles in leading technology companies, this position combines visionary leadership with hands-on technical expertise. You will serve as both a strategic architect and a practical builder, tackling our organization's most challenging problems while mentoring engineers across multiple teams and functions. Through your technical excellence and thought leadership, you will help shape our engineering culture and drive innovation across the company.
Responsibilities
- Design and drive the technical vision and architecture for scalable AI backend services.
- Establish technical standards and drive the organization's overall technical architecture, engineering practices, and methodologies.
- Work on the organization's most challenging problems, building high-quality, architecturally sound systems that align with business needs.
- Create and implement reusable components, SDKs, and robust APIs that form the foundation of modular systems.
- Develop and enhance tools, frameworks, and CI/CD pipelines that enable continuous delivery.
- Mentor and coach engineers across the organization, inspiring technical excellence and growth.
- Collaborate cross-functionally with product, design, and business teams to translate business requirements into elegant technical solutions.
- Represent the organization in the technical community through contributions to open-source projects, technical publications, and industry forums.
Must Have Skills
- 8+ years of experience designing, building, and operating high-scale, mission-critical cloud-based production systems.
- Proven expertise in architectural patterns for distributed and federated microservices.
- Mastery of at least one of these platforms: GoLang, Python, or Java.
- Extensive experience in high-level service design with modular, composable, and extensible patterns.
- Demonstrated success with data models, data stores, and data lake architectures (e.g., MongoDB, ClickHouse, Spark).
- Experience developing and operating large-scale distributed systems with Kubernetes and Docker.
- Track record implementing real-time and low-latency high-availability applications (using technologies like Kafka or gRPC).
- Bachelor's or Master's degree in Engineering, Computer Science, or equivalent experience.
- Strong leadership capabilities with the ability to influence, partner, and collaborate across engineering organizations.
- Strategic thinking with the ability to balance technical leadership and business judgment when making technology decisions.
Nice to Have Skills
- Experience with AI infrastructure and technologies.
- Knowledge of RAG (Retrieve, Augment, Generate) models and their practical applications in business systems.
- Experience with agentic platforms and orchestrating multiple specialized agents for complex task management.
- Expertise in speech technologies and natural language processing.
- Experience with large language models (LLMs) and their integration into enterprise applications.
- Strong knowledge of advanced database technologies including SQL, NoSQL, Time Series, and GraphDB systems.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
