About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Position Summary:
We're looking for a Principal Ruby on Rails Engineer to build and support critical, client-facing and internal systems that provide real-time roadside assistance to a diverse customer-base, which range from OEM & Insurance carriers to connected vehicles. This individual will lead initiatives through all technical roadmap phases- design, implementation, testing, and maintenance, while continuously improving system health & quality. We are continuously making strides towards a true CI/CD culture and conduct daily Releases, and this individual would be comfortable working in a fast-paced environment, with limited supervision, while maintaining and improving software and reliability metrics.
Key Outcomes:
- Full technical accountability of team product domains and support.
- Principal-level IC code contribution while setting and improving coding practices and standards.
- Work closely with Product managers to set expectations, clarify requirements, and communicate solution designs.
- Demonstrate technical expertise in multiple domains and mentor other developers on team.
- Collaborate with cross-functional team members on all aspects of product development.
- Identify technical opportunities, draft proposals, architect, plan and implement solutions with the team.
- Instrument monitors and provide post-launch support to live systems.
Skills, Education & Experience:
- You have 10+ years of experience in building large-scale web applications
- Experience as a Principal engineer on a team of more than 3 engineers
- Highly proficient in Ruby on Rails(including Sidekiq) and have a track record of delivering successful projects
- In-depth understanding of systems design, and scalable & reliable-data, API(REST/GraphQL) and presentation layers
- Expert in data modeling and in working with data storage and retrieval systems, in particular Redis, SQL, Postgres
- Ability to own complete features and systems end-to-end - conception, breakdown, implementation, deployment
- Conversant with multiple system, API, and code design patterns and paradigms, and can advocate and influence peers to adopt and implement effective practices
- Appetite to learn new technologies quickly and onboard to stack
- A self-starter, results-oriented individual with excellent problem solving skills
- CS or Engineering related Degree
Nice To Haves:
- GraphQL
- Elastic Search
- Datadog
- ReactJS
- CircleCI/Harness
Hiring In:
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United States: AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA, CA
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Canada: Province of Ontario
- #LI-REMOTE
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
