Principal Software Engineer - Appian

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Value Proposition:

As a Principal Engineer – Appian Platform, you will serve as a senior technical authority for enterprise applications built on the Appian low-code automation platform. This is a hands-on individual contributor role responsible for solution architecture, engineering standards, complex development, platform optimization, and technical leadership across multiple Appian initiatives.

You will lead complex, multi-team solutions from architecture and design through implementation and production support, while remaining hands-on with Appian development, integration, troubleshooting, and performance optimization.

Job Details

Position Title: Principal Software Engineer – Appian

Career Level:  P4

Job Category: AVP

Role Type: Hybrid

Job Location: Bangalore  

About the Team:

The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.

Impact:

Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables (Duties and Responsibilities)

• Own end-to-end solution architecture and technical design for complex enterprise Appian applications.

• Lead technical execution across multiple Appian workstreams, including application architecture, data models, process models, integrations, security, and deployment patterns.

• Remain hands-on in Appian development, building and reviewing complex SAIL interfaces, process models, records, data fabric solutions, integrations, APIs, connected systems, plug-ins, and reusable components.

• Establish and enforce enterprise Appian engineering standards, design patterns, naming conventions, reusable components, and development best practices.

• Design scalable and resilient solutions covering high-volume processing, asynchronous patterns, exception handling, transaction management, and performance optimization.

• Lead performance engineering and production troubleshooting, including Health Check remediation, query/process optimization, memory management, capacity planning, and root-cause analysis.

• Define integration architecture using REST/SOAP APIs, web APIs, connected systems, integration objects, messaging, and enterprise integration patterns.

• Provide technical leadership for Appian Data Fabric, Records, Process Automation, Case Management, RPA, AI/GenAI capabilities, and Document Automation, where applicable.

• Own technical standards for Appian security, including roles/groups, object security, data access, authentication/SSO integration, and secure development practices.

• Lead Appian DevSecOps and release engineering, including CI/CD pipelines, automated deployments, application packaging, environment promotion, and release governance.

• Conduct architecture, design, and code reviews and provide technical direction to senior engineers and developers.

• Mentor Appian engineers toward advanced certification and engineering best practices while remaining an individual contributor.

• Partner with business stakeholders, product owners, Enterprise Architecture, Security, Risk, and engineering teams to translate complex requirements into scalable Appian solutions.

• Evaluate new Appian platform capabilities and provide recommendations on architecture, adoption, reusable patterns, and enterprise roadmap.

• Support critical production issues and provide technical leadership for complex problem resolution.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Team Player: Support peers, team, and department management.

• Communication: Excellent verbal, written, and interpersonal communication skills.

• Problem Solving: Excellent problem-solving skills, incident management, root cause analysis, and proactive solutions to improve quality.

• Partnership and Collaboration: Develop and maintain partnership with business and IT stakeholders

• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

Technical/Business Skills:

• 10+ years of software engineering experience, including significant experience designing and delivering large-scale enterprise applications.

• 7+ years of hands-on Appian experience, including architecture and delivery of complex enterprise Appian solutions.

• Expert-level knowledge of Appian SAIL, Process Models, Records, Data Fabric, Sites, Web APIs, Integration Objects, Connected Systems, Expression Rules, Interfaces, and reusable components.

• Deep understanding of Appian architecture, design patterns, performance engineering, Health Check analysis, process optimization, query performance, and production troubleshooting.

• Strong experience designing enterprise integrations using REST/SOAP APIs, web services, authentication patterns, and integration middleware.

• Strong experience with relational databases such as Oracle, SQL Server, MySQL/PostgreSQL, including SQL optimization and data modeling.

• Strong understanding of Appian security architecture, object security, user/group management, SSO/authentication, and enterprise security standards.

• Experience with Appian DevSecOps, CI/CD, deployment automation, application packaging, environment management, and release governance.

• Demonstrated experience architecting and delivering high-volume, business-critical Appian applications across multiple environments.

• Experience establishing development standards, reusable architecture patterns, conducting architecture/design/code reviews, and mentoring senior engineers.

• Strong understanding of workflow/BPM, case management, business rules, process orchestration, and enterprise automation architecture.

• Proven ability to operate as a technical lead across multiple teams without direct people-management responsibility.

• Excellent communication skills with the ability to communicate architecture and technical decisions to both engineering teams and senior stakeholders.

• Appian Certified Lead Developer – Required

• Current/active Appian certification expected.

• Additional advanced Appian certifications and demonstrated Appian platform expertise are strongly preferred.

• Candidates should demonstrate continued knowledge of current Appian platform capabilities, architecture patterns, and engineering best practices.

Relationships & Collaboration

Reports to: Associate Director

Partners: Senior leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.