As a Principal Site Reliability Engineer at JPMorganChase within the Enterprise Technology, Infrastructure Platforms team , you draw upon your advanced knowledge to identify new opportunities to influence critical incident management and improve the end-to-end lifecycle of software development for the firm. You will have the opportunity to manage, design, and implement infrastructure components to improve reliability and ensure operational efficiency.
Job responsibilities
- Identifies and solves problems of high complexity and drives improvements as outcomes
- Uses enterprise-authorized AI capabilities within the work environment to accelerate complex incident analysis and reliability decisioning, validating outputs and handling operational data according to sensitivity and security requirements
- Works with development teams throughout the software life cycle ensuring sustainable software releases, leading medium to large projects by bringing together the proper perspectives, identifying road blockers, and integrating feedback from team members and the firm
- Manages, designs, and implements infrastructure components to improve reliability and ensure operational efficiency
- Influences management and stakeholders through clear recommendations and measurable reliability outcomes
- Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls
- Serves as the infrastructure arm of CIB's Electronic Trading Services (ETS), supporting high-uptime, auto-recoverable systems under a follow-the-sun model across multiple locations
- Proactively thinks about scaling and preventing problems from recurring, rather than focusing solely on fixing issues as they arise
- Focuses on network design to reduce future incident occurrences
- Formal training or certification on site reliability engineering concepts and 10+ years applied experience
- Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Ability to determine how each system relates to each other and uses a breadth of tools to drive automation, process improvement, and reliability for the firm
- Experience with translating research, analysis, and tests into business recommendations
- Experience operating within high-uptime, auto-recoverable infrastructure environments supporting a follow-the-sun model across multiple locations
- Experience in or exposure to infrastructure, with an understanding of how reliability work delivers direct business benefits
- Track record of addressing problems at scale rather than individual incident fixes, with a focus on network design improvements
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in site reliability engineering concepts
- 10+ years of applied experience
- Advanced knowledge of software applications and technical processes in one or more technical disciplines
- Experience using enterprise-authorized AI capabilities to improve reliability engineering workflows
- Ability to validate AI-assisted operational recommendations and follow data sensitivity requirements
- Ability to understand system relationships and use tools for automation, process improvement, and reliability
- Experience translating research, analysis, and tests into business recommendations
- Experience operating high-uptime, auto-recoverable infrastructure supporting follow-the-sun operations
- Infrastructure experience and understanding of how reliability work delivers business benefits
- Experience addressing problems at scale and improving network design
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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