Job Requisition ID #
Due to the criteria and security levels for Autodesk’s FedRAMP program, the position will require a candidate who holds only US Citizenship (U.S. born or naturalized)
Position overview
We are looking for an experienced Principal ServiceNow Engineer (FedRAMP) with deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and custom application development utilizing 3rd party API integrations. Expert knowledge in CMDB, Service Taxonomy and DevOps Integration with ServiceNow. You’ll play a critical role in developing and enhancing ServiceNow solutions that align with our enterprise service strategy. Experience working in FEDRAMP-compliant environments is a plus.
Responsibilities
Design, develop, and implement solutions in ServiceNow focusing on ITSM, ITOM, and Custom Application modules
Customize workflows, business rules, client scripts, UI actions, and catalog items to meet business needs
Work closely with stakeholders to gather requirements and translate them into effective technical solutions
Develop and support integrations using REST, SOAP, and MID Servers
Configure and maintain Event Management integrations, and CMDB
Implement custom modules or enhancements for IT Asset Management (ITAM), Software Asset Management (SAM),
Ensure platform scalability, performance, and adherence to security/compliance standards, including FEDRAMP (where applicable)
Provide best practices guidance, conduct code reviews, and mentor junior developers
Support ServiceNow upgrades, patching, and instance cloning
Conduct Design / Code reviews and advice on best practice methodologies
Proactively identify system deficiencies in the ServiceNow platform and recommend solutions as a trusted advisor
Experienced in requirement gathering, eliciting, documenting and drive technical implementation for various business units
Implement and customize application modules within ServiceNow to meet business requirements
Minimum Qualifications
Education: Bachelor’s degree in computer science, Information Technology, or a related field
Experience: Minimum of 10 years of experience in ServiceNow development and implementation
Proficiency in ServiceNow scripting and development (JavaScript, GlideScript, HTML, CSS)
Experience with ServiceNow modules such as ITSM, Custom Apps, App engine
Strong understanding of ServiceNow integration capabilities (REST, SOAP, MID Server)
Ability to design and implement complex workflows and automation processes
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
Experience with Agile development methodologies
Exposure to DevOps technologies
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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