Principal, Sales Operation Program Management

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Position: Principal, Sales Operation Program Management

The team is looking for an experienced Program Manager who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will work closely with our Business Development team building operational plans to launch and scale new initiative programs. This individual will be responsible for leading a cross-functional team of various stakeholders including; software solution teams, back-end engineers, vendor managers, in-stock managers, FC managers, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities and strong business acumen. Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities.

What will you do? 

• Creates scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible
• Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer’s and partner teams experience.
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
• Ensures that multiple projects within program roadmap meet specified timelines to deliver results.
• Provides expertise in problem solving, specifically when it comes to operationalizing business plans or to encourage the implementation of process guidelines and guardrails.
• Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.
• Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact and provides a framework for problem solving.
• Engage with other teams across the company to influence projects, build relationships, encourage decision making and help identify or optimize existing processes.

Essential Qualifications

• Minimum 8 years of experience in management consulting, business operation, program management, e-commerce strategy & operations
• SQL or another data-building experience
• General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains
• Business experience project/ program management, operations, or customer service preferably with eCommerce experience
• Highly organized and problem solver - Ability to organize and plan across multiple stakeholders
• Experience in designing and executing operational project plans by providing direction, delegating and removing obstacles to get work done
• Ability to identify improvements, define problems, make critical decisions and work with stakeholders throughout the company to get ideas implemented
• Ability to adapt to fast-changing environment
• Ability to work independently and as a team
• International experience leading cross-functional projects

Recruitment Process 

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.