Principal: Quality, Compliance and Test

Since launching the world's first portable wood-pellet fired pizza oven back in 2012, Ooni has grown into an award-winning, multi-national business with a product range that is loved by people around the world. 

We're beginning an exciting new phase of the Ooni journey. Our focus has always been on creating innovative products that spark joy in our customers and we're proud of everything we've achieved so far - however, we’re only just getting started.

As part of a refreshed approach, we have identified opportunities to re-prioritise; streamlining and strengthening core processes and activities across the team. This is where you come in. We are looking for a leader with extensive experience in Product Quality and Compliance to head up our Quality, Compliance and Test function. You will set the vision, direction, and goals for the team, ensuring our products meet the highest safety, performance, and regulatory standards across global markets.

The Role

This role is central to our new product development and manufacturing activities, and broader business strategy. You will lead the prevention and resolution of significant or complex quality, compliance, and regulatory issues. You will be charged with driving process improvements that safeguard product safety, consumer trust, and brand reputation. You will also lead the testing and assessment of our products (and those of our competitors) to objectively determine performance, quality & conformity.

If you're excited by the opportunity and would relish the challenge of taking us to the next level, then we'd love to hear from you.

This role needs to spend 4 days per week on site at our offices in Broxburn, Edinburgh with some time at our office at Edinburgh Park too. 

What you'll do 

You’ll work cross-functionally to ensure that all business leaders (both technical and non-technical) understand the impact of regulatory and quality requirements, and are equipped to make informed decisions.

You’ll build, lead, and mentor a world-class quality, compliance and testing team, creating an environment that attracts, grows, and retains top talent. Ensure process rigour across all areas of the team with tasks including but not limited to:

• Ensure the capture and maintenance of product requirements related to quality & compliance (Q&C)  

• Partner with the engineering, manufacturing, and Supply Chain to embed Design for Quality and robust validation and verification processes.

• Oversee the Investigation and resolution of quality issues, including root cause analysis and corrective/preventive actions (CAPA).

• Ensure all products meet applicable regulatory requirements for gas, chemical, electrical safety and all others.

• Maintain up-to-date knowledge of relevant standards and sources of this information.

• Manage product certification processes with notified bodies and certification agencies.

• Oversee technical file creation and maintenance, declarations of conformity, and regulatory submissions.

• Ensure documentation, labelling, and user manuals comply with legal and safety requirements.

• Audit and approve suppliers and contract manufacturers for compliance with quality and safety standards.

• Collaborate with procurement on supplier quality agreements.

• Ensure that our product suppliers implement adequate QA & QC processes that deliver the high quality of product that our customers should expect.

• Lead risk management processes for consumer products.

• With the customer experience and continuous improvement engineering teams, monitor field performance, product issues, and incident investigations.

You will also:

• Chair internal quality and compliance reviews, reporting to the leadership team.

• Champion a culture of safety, compliance, and accountability across the business.

• Oversee the product test team and ensure the systems, capacity and capabilities are in place to meet our product ambitions.

• Define and oversee the KPIs for quality and safety performance, including safety incidents, supplier quality, field returns, and consumer complaints.

What you’ll need to succeed:

Essential:

• Excellent people-leadership and development skills.

• Excellent communications skills - in particular, making the complex simple to understand.

• Significant experience in quality and regulatory compliance within consumer products, preferably appliances, cooking, or gas/electrical products both in development and manufacturing.

• Strong knowledge of global product safety standards and certification processes.

• Proven leadership in implementing and maintaining a QMS.

• Hands-on experience with testing, verification & validation, and conformity assessment for electrical products and ideally for gas systems.

• System-thinking with excellent analytical and problem-solving skills.
  

Desirable:

• Experience in scaling quality & compliance processes for a mid-sized, fast-growing company.

• Experience in the certification of products where no straightforward standard exists and the use of risk-assessment methods.

• Familiarity with sustainability and environmental compliance (WEEE, packaging waste, eco-design).

• Chartered Engineer or equivalent professional accreditation.

• Six Sigma, Lean, or continuous improvement qualifications.
  

Why Ooni?

When you join one of our global teams, you’re joining a dedicated group of do-ers who value Kindness, Passion, Innovation, Ambition and Rigor above all else.  We live, work and play by these values and are proud of what we’ve built here. As a member of our team, you will also receive the following:

• £500 to spend on Ooni products each year, plus 50% discount on any other Ooni stuff

• £500 every year to spend on your passion – whatever that may be

• 35 days of paid time off per year, plus an additional 5 week sabbatical when you’ve been here for 5 years

• Work for an employer that cares about your wellbeing! We’ve got an employee assistance programme which includes on demand coaching and therapy sessions

• We’re all about giving back. That’s why we offer five paid days to volunteer each year

• Oh and great pizza every single day if you want it. We have our products set up in each of our offices and will teach you how to make pizza like a pro during onboarding.

Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive, and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email protected]