Lead QA Engineer

The Lead QA Engineer is a hands-on technical leader responsible for driving the quality of one or more critical product features or platforms. This role focuses on executing the technical strategy, maintaining and expanding the existing automation frameworks, and ensuring that established QA standards and best practices are followed by the feature team.

The Lead QA Engineer acts as the primary quality owner for a business vertical, balancing technical execution with team mentorship and close collaboration across the development lifecycle.

WHAT YOU WILL DO

• Test Strategy Execution: Implement and maintain the comprehensive end-to-end testing strategy for an assigned platform or feature domain (e.g., Checkout, Mobile App, Search API).
• Automation Maintenance: Lead the hands-on development and maintenance of automated test scripts within the existing automation frameworks (Web, Mobile, API), ensuring high efficiency and stability.
• Continuous Improvement: Proactively identify and resolve technical debt within the testing suite and recommend improvements to the existing CI/CD integration to speed up delivery pipelines.
• Specialized Testing: Execute and coordinate specialized testing efforts, including Performance and Load Testing and basic Security/Vulnerability testing within the assigned domain.
• Mentorship: Act as the primary mentor and technical resource for 2-4 QA Engineers, providing guidance on test design, automation best practices, and issue analysis.
• Documentation & Standards: Ensure all team documentation (test plans, test cases, defect reports) is detailed, thorough, and compliant with the QA policies and standards.
• Process Enforcement: Enforce best practices and testing standards (e.g., reporting metrics, utilizing test management tools) within the feature team.
• Cross-Functional Collaboration: Serve as the key quality liaison, working directly with Product Managers, Developers, and DevOps on a daily basis to integrate testing activities early in the development cycle (Shift-Left approach).
• Defect Management: Manage the day-to-day defect lifecycle for the assigned domain, including triage, prioritization, clear documentation, and ensuring timely resolution according to established SLAs.
• Risk Reporting: Identify, analyze, and communicate quality risks and blockers to the Engineering Managers and Product VPs.

WHAT YOU WILL BRING TO THE TEAM

• Required: 6+ years of progressive, hands-on experience in enterprise software development and testing, including a minimum of 2+ years operating in a formal Lead QA or Senior QA role with mentorship responsibilities (at least 3-5 team members).
• Proven, hands-on ability to code and debug complex automated tests and maintain large-scale frameworks using tools such as Cypress, Playwright, Appium(or Selenium).
• Strong working knowledge of different testing types (Integration, Performance, System) and hands-on experience testing complex APIs and utilizing relational/non-relational databases.
• Demonstrated ability to independently analyze complex technical problems, troubleshoot defects, and propose effective solutions to development teams.
• Solid understanding of CI/CD principles and practical experience working within continuous deployment workflows (using tools like Jenkins or GitHub Actions).
• Excellent interpersonal skills with the ability to clearly articulate technical issues and coach/mentor junior QA team members.
• Desirable (Bonus): Experience in the E-Commerce or Retail domains.

ZALORA Engineering

ZALORA is the leading e-commerce company providing fashion throughout South East Asia. 

ZALORA engineering has teams across countries to serve millions of users in Malaysia, Singapore, Hong Kong, Taiwan, Indonesia, Philippines. This regional diversity presents a lot of interesting challenges that you and your colleagues will face. You will learn a lot by tackling these challenges.

ZALORA's e-commerce platform is built with love by the engineering team. The Ho Chi Minh office, Floor 2, Copac Square Building, 12 Ton Dan, HCM (ZALORA Group) focuses completely on engineering and sets a high standard for software development in the field of e-commerce. This team creates the tech stack that powers ZALORA's stellar shopping experience. This ranges from the online shop and the mobile apps to ZALORA's complex logistics solutions.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group