The Principal QA Engineer is accountable for overseeing the quality assurance process across all assigned projects. This includes not only personally reviewing requirements, creating comprehensive test plans, test cases, and test data, but also ensuring that all team members consistently produce detailed and thorough documentation. The Principal QA Engineer will actively collaborate with the software development team to document issues, track resolutions, and maintain up-to-date documentation. Strong communication and coordination with the QA/Development Manager and Development teams are essential, as is providing guidance and support to the QA team to uphold high standards in test coverage and documentation quality.
Essential Duties:
- Develop and enforce QA policies, standards, and best practices across all teams and platforms.
- Implement quality KPIs and measure performance using metrics such as defect leakage, test coverage, and cycle time.
- Build, mentor, and scale a high-performing QA team across functional, automation, and performance domains.
- Conduct career development planning, performance reviews, and succession planning.
- Lead training programs to upskill teams on new tools, methodologies, and platforms
- Own the design and implementation of automation frameworks across Web, Mobile, and API layers.
- Integrate automated testing into CI/CD pipelines using tools like GitHub Actions, Jenkins, or Azure DevOps.
- Collaborate closely with Product, Engineering, DevOps, and Support teams to ensure product quality.
- Act as an escalation point for quality risks and issues during delivery.
- Define and oversee the end-to-end test strategy: unit, integration, system, UAT, and regression testing.
- Manage defect lifecycle with clear prioritization, ownership, and resolution SLAs
- Drive adoption of AI/ML and data analytics in testing for predictive quality insights.
Experience, Knowledge & Skills:
- 10 years’ experience in enterprise software development and testing, including 3 years of people management experience, to include:
- Experience testing web-based applications and relational databases
- Experience with acceptance testing, integration testing and performance testing
- Experience with automation tools such as Selenium, Jenkins, etc.
- Strong test planning experience
- Strong initiative, innovation, organization, and attention to detail are essential
- Demonstrated ability to proactively identify, recommend, and implement improvements to team structure and workflows, resulting in measurable increases in product or service quality.
- Demonstrates a strong dedication to delivering high-quality products while consistently providing excellent customer service and maintaining positive client relations.
- Experience collaborating with others in QA/Development to deliver shared results
- Well organized, self-motivated individual who can work with little or no direction
- Ability to interact with all levels of staff and upper management in both business and technical areas
- Experience with E-Commerce and Retail would be desirable although not mandatory
ZALORA Engineering
ZALORA is the leading e-commerce company providing fashion throughout South East Asia.
ZALORA engineering has teams across countries to serve millions of users in Malaysia, Singapore, Hong Kong, Taiwan, Indonesia, Philippines. This regional diversity presents a lot of interesting challenges that you and your colleagues will face. You will learn a lot by tackling these challenges.
ZALORA's e-commerce platform is built with love by the engineering team. The Ho Chi Minh office, Floor 2, Copac Square Building, 12 Ton Dan, HCM (ZALORA Group) focuses completely on engineering and sets a high standard for software development in the field of e-commerce. This team creates the tech stack that powers ZALORA's stellar shopping experience. This ranges from the online shop and the mobile apps to ZALORA's complex logistics solutions.
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
