Principal PS consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary of the Position

Genesys is hiring a senior consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!

Responsibilities

- In your role as Senior consultant you are accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing

- The position requires a good level of team-work and the ability to relate well with Customers and other Vendors

- Identify (project) risks and the definition of mitigation plans.

- Frequent (international) travel up to 30%

Qualifications/Skills

- The candidate has had formal education in Software Engineering on a bachelor level or equivalent based on job experience.

-The role requires good interpersonal communication and presentation skills as well as writing skills. - The candidate must be keen to work in a diverse and multicultural environment.

- As a candidate You have practical experience in the following technology areas:

- AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage and Machine Learning

- Customer experience and (Digital) transformational technologies including:

- User experience design both for voice and none voice channels

- VUI design

- Artificial Intelligence and Bot solutions

- Understanding of business (digital) transformation and how they relate to customer experience technology

- Experience with software integration into large and complex environments.

- A background in contact centres and contact centre technology in general

- Business and customer oriented

- Fluent in English.

Possession of the following skills are considered a plus.

- Practical experience working with Genesys implementations.

- Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations

- Python

- Data Science & Machine Learning

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.