Principal Program Manager, Partner Engagement and Inclusion

About the teamZillow Group is on a mission to get more people home. As the leading real estate technology company in the U.S., Zillow supports several steps in the journey people take to explore, find, and get home. As a company founded on a mission to create greater transparency and access for all, we recognize two critical opportunities for us in the U.S. One is the rapidly growing market of home buyers and renters from communities who have never been centered in the housing and renting industry. These communities represent an untapped market of people to serve and establish long-lasting relationships with. The second and highly related opportunity we recognize is the distinct set of disparities and challenges these same communities face in the home-finding and real estate market. Helping more people from historically marginalized and underserved communities get home is aligned with our mission, values, and strategic vision at Zillow Group. For these reasons, we are pleased to activate a new function within our Engagement & Belonging (E&B) Team: E&B Principal for Partner Success. This role will collaborate closely with our Partner Success function (the team who identifies, manages, supports, and equips our agent partners to provide best-in-class experiences for home buyers and renters). This role will also partner closely with the E&B Principal for Product Success and the E&B Sr. Director on the design and launch of Zillow’s Inclusive Design Office.

About the role

As the E&B Principal - Partner Success, you will work at the cross-section of Zillow Group’s Partner Success business, professional development, and DEIB. In this role, you will have the opportunity to assess socio-political, cultural, and market changes– in alignment with Zillow’s mission and strategic priorities– to identify areas of opportunity and growth for our Partner Success Team with respect to new and expanding customer groups. As strategies and goals are set, you will drive the design, delivery, and maintenance of programs aimed at educating and empowering our team and agent partners towards that strategic growth.

Responsibilities Include:

• Help decision-makers and partners across Zillow Group understand the distinct advantages of designing for and serving customers who have been historically excluded or marginalized from the housing and rental industry

• Assess, evaluate, identify gaps, coach, and develop metrics in partnership with Finance, Strategic Planning & Operations, Business Teams, and People Analytics to measure Partner Success with the lens of socio-cultural market changes and DEIB strategy

• In partnership with consumer marketing and branding teams, provide guidance on partner onboarding, training, development, and assessment

• Champion DEIB through strong relationships with senior leaders and partner success teams

• Use data, research and statistics in partnership with people analytics to develop business-specific frameworks with the intent to enhance DEIB capabilities across partner success teams to meet strategic priorities tied to the emerging majority customers

• Conduct recurring reviews of current policies in place for partner success ensuring DEIB strategy is applied

• Collaborate with internal teams to align third party partner engagement with DEIB goals and strategies to support an education/training model

• Collect feedback from third-party partners to continuously improve DEIB engagement and support services

• Stay informed about industry trends, regulations, and standard methodologies related to fair housing, discrimination laws, Realtor education, and social-cultural change

• Identify, analyze, and communicate DEI trends, standard methodologies, and strategic frameworks that will impact and support the business

• Provide data, research, and insights to develop industry-leading practices, frameworks and third-party partner support solutions for Zillow’s Supplier Diversity Program

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Experienced in urban planning and/or real estate industry with time spent focused on and serving home buyers and renters historically marginalized in the industry
• Comfortable engaging with teams, strategic and operational leaders and suppliers to influence decisions based on data and user research
• Comfortable presenting and facilitating trainings, workshops, and focus groups
• Able to explain and show strength in accessibility and inclusion issues and eager to transfer your expertise appropriately
• A trusted advisor who operates with complete independence and often focuses on areas where the strategy has not yet been defined
• You have strong discernment and strive to understand how our business works and grasp complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.
• A connector who thoughtfully considers how events, challenges, new information, and decisions may impact or connect to others
• A leader with vision who identifies and tests new mechanisms, and tools. You drive broad adoption and also client-team execution
• Someone who practices discretion and maintains confidentiality while exercising good judgment, tact, and poise in handling highly sensitive and confidential information and tense or complicated situations

Key Skills:

• Critical thinking: Ability to develop and adjust DEI strategy to address the changing needs of the business. Able to lead with a clear, compelling vision.
• Consulting/Influencing: Practices constructive inquiry and ability to influence leaders without rules.
• Communication skills: Able to communicate what we are doing and why we are doing it visually and verbally and to guide conversations and credibly present ideas and recommendations at all levels within the organization.
• Analytical skills: Able to distill data down to key insights that enable great decision-making.
• Project Management: Strong project management and organizational skills required to thrive in a fast-paced environment.
• Business sense: Strives to understand how our business works, and grasps complexities and connections among problems or issues, able to prioritize initiatives that will have the greatest impact on success.
• Discretion & Confidentiality: Ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information.
• Process management/using technology: Ability to create and refine processes as necessary. Evaluates and recommends new tools and technology as needs evolve.
• Connector: Thoughtfully considers how events, challenges, new information and decisions may impact or connect to others.
• Empathy: Ability to listen and help others feel heard, understanding multiple points of views and being a vehicle for helping others understand and learn other views

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.