Principal Program Manager, Commercial AI Programs

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** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in either Seattle, Washington or Frisco, Texas areas.**
Job Overview
This role leads the end-to-end program delivery of T-Mobile's commercial AI initiatives, spanning multiple cross-functional workstreams from early pilots through revenue-generating commercial launch. The role manages complex programs across product, platform, commercialization, and infrastructure tracks, coordinating stakeholders across AI CMZ, Network, T-Mobile for Business, Finance, Legal, and external partners. It is distinguished by its ability to drive execution discipline across parallel workstreams while maintaining strategic alignment through structured escalation cadences (daily standups, weekly flash reports, bi-weekly OpsCo, monthly SteerCo). Success is measured by MVP milestone achievement, pipeline development against commercial targets, and the transition from validated pilots to repeatable revenue-generating commercial models.

Job Responsibilities:

• Lead program charter creation and communication across commercial AI workstreams, establishing mission, KPIs, and stakeholder engagement plans aligned to MVP launch milestones.
• Define program scope and develop 30/60/90-day roadmaps and schedules across product, platform, commercialization, and infrastructure tracks; manage scope changes and ensure alignment with strategic priorities.
• Own and maintain the centralized PMO tracker as the single source of truth across all workstreams; produce weekly flash reports, bi-weekly OpsCo updates, and monthly SteerCo pre-read materials.
• Identify and communicate risks across parallel workstreams; provide mitigation strategies and structured escalation paths to OpsCo and SteerCo for timely resolution.
• Coordinate cross-functional teams across AI CMZ, Network, TfB, Legal, Finance, and external partners (ISVs, EY PMO); resolve cross-POD dependencies and ensure alignment with technical and commercial leaders.
• Track and report on commercial KPIs including pilot progression, pipeline development toward revenue targets, pricing model validation, and channel partner activation milestones.
• Support budget planning and resource management across commercial program workstreams, ensuring deliverables meet business requirements and quality standards.
• Implement process controls to ensure compliance with corporate standards; manage vendor and ISV partner relationships and integration timelines.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• 7-10 years of industry experience as a program or project manager within a technology or commercial go-to-market environment, with a progressive record of delivering complex, multi-stakeholder programs from concept through revenue. Experience with B2B technology, AI/ML platforms, or commercial product launches preferred. (Preferred)
• 2-4 years of supervisory experience (Preferred)

Knowledge, Skills and Abilities:

• Program Management (Required)
• Project Management (Required)
• Cross-functional Stakeholder Management (Required)
• Executive Communication and Reporting (Required)
• Commercial Go-to-Market Program Delivery (Required)
• Risk Identification and Escalation Management (Required)
• Microsoft Project / PMO Tooling (Required)
• Microsoft Office (Required)
• Budget Management (Required)
• Problem Solving and Decision Facilitation (Required)
• ISV / Partner Ecosystem Coordination (Preferred)
• AI Platform or Edge Technology Program Experience (Preferred)
• B2B Pipeline and Revenue Milestone Tracking (Preferred)
• Agile / Scrum Program Delivery (Preferred)

Licenses and Certifications:

• Program Management Professional (PgMP) (Preferred)
• Project Management Professional (PMP) (Preferred)
• Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI-ACP) (Preferred)

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $105,400 - $190,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ354493¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.