Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
We are seeking a highly skilled program manager to join our Business Growth and Excellence team in Taiwan. In this role, you will be working closely with business managers, marketing team, and finance to cross functional programs targeted at driving growth and profitability. A successful candidate will come up with ways to scale existing programs and also create roadmap for new initiatives to help attract new customers and drive engagement with our existing customers. We're seeking someone hands-on with a structured mindset, solid analytical skills, effective written and verbal communication, and strong project management abilities.
What You Will Do
- Define the vision for category growth through best-in-class inputs across availability, price sharpness and delivery experience
- Develop detailed plans to scale existing initiatives and create roadmap for new initiatives with clear objectives and goals
- Partner closely with brand managers (buyer), marketing team, and pricing team to align on cross functional goals and processes for specific categories
- Monitor program performance, resolve issues and collaborate on improvement plans to ensure seamless integration and high operational standards.
- Create detailed category scorecard with inputs and defect metrics to understand category health. Present reports and detailed documents to stakeholders and leadership.
Basic Qualifications
- 8+ years of E‑commerce experience in program management, category management, or business management roles
- Strong analytical and strategic business thinking skills, with the ability to translate insights into actionable plans.
- Excellent communication, negotiation, and relationship-building skills.
- Strong leadership abilities and experience in managing and developing teams.
- Results-oriented mindset, driven to achieve targets and deliver measurable business outcomes.
- Strong data analysis tools and proficiency in Microsoft Excel or similar software.
- Fluent in English and Mandarin
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Skills Required
- 8+ years of e-commerce experience in program management, category management, or business management roles
- Strong analytical and strategic business thinking with ability to translate insights into actionable plans
- Excellent written and verbal communication, negotiation, and relationship-building skills
- Strong leadership abilities and experience managing and developing teams
- Results-oriented mindset focused on achieving targets and measurable business outcomes
- Proficiency with data analysis tools, including Microsoft Excel or similar software
- Fluency in English and Mandarin
- Hands-on project management and structured problem-solving abilities
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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