Principal Product Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Location:
Brisbane
Category:
Engineering / Technical
Position Type:
Permanent
Job Reference:
BOE/1929963
Attachments:
No File Attached
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The Opportunity
We are seeking a Principal Product Support Specialist to lead excellence across our defence portfolio. The ideal candidate has deep expertise in Product Support, with proven experience in Acquisition and Sustainment programs within regulated defence environments. We are seeking a forward-thinking leader who can integrate traditional methods with emerging technologies, leveraging new approaches with AI and Large Language Models (LLMs) to create innovative workflows that boost quality, efficiency, and productivity across multiple programs.
This role oversees support system analysis, spares provisioning, technical data, training, maintenance/modifications, support equipment, and facilities to ensure smooth program execution. Success requires adaptability to support campaigns from Acquisition through Sustainment, applying design-for-supportability principles and providing expert guidance on program and contractual deliverables.
You may also deliver training on Integrated Product Support, Logistic Support Analysis, or Earned Value Management to small groups.
Join us to play a key role in driving the success of our product support programs through effective integration and management of support activities.
Key Responsibilities:

• Manage support engineering data development, lifecycle support, and ensure accurate technical documentation.
• Define support requirements, costs, technical objectives, and implement program integration plans aligned with contracts.
• Coordinate multidisciplinary teams to develop and maintain Integrated Master Schedule (IMS) and Earned Value Management (EVM) for assigned programs.
• Lead cost estimation and proposal support activities across multiple projects, including R&D efforts.
• Review engineering change proposals to assess impact on product support and implement necessary adjustments.
• Prepare and deliver presentations, status reviews, and reports to communicate program progress effectively.

Qualifications/Experience:

• Proven experience in support integration, lifecycle management, and coordinating complex, multidisciplinary schedules.
• Strong analytical, organisational, and communication skills, with experience in stakeholder management across customers, contractors, and leadership.
• Expertise in Earned Value Management (EVM), cost estimation, and proposal support.
• Deep knowledge of Integrated Product Support elements, including configuration management, supportability analysis, and risk management.
• Skilled in managing technical data, requirements translation, obsolescence management (DMSMS), and life cycle cost forecasting.
• Ability to develop maintenance strategies, such as Levels of Repair Analysis (LORA), to optimise sustainment and system availability.

Benefits

• Competitive Salary & Bonuses: Enjoy a competitive salary along with yearly bonuses.
• Flexible Work Schedule: Benefit from a hybrid work model, with options for an RDO and WFH 2 days a week.
• Paid Leave Options: Access various paid leave entitlements to support your personal and family needs.
• Financial Discounts: Take advantage of discounted health insurance premiums, travel, and retail shopping, along with a nationwide Fitness Passport.
• Financial Benefits: Explore options for novated leasing and salary sacrifice for superannuation.
• Career Development: Receive both informal and formal tailored mentorship to accelerate your career growth and design promotional pathways.
• Recognition Program: Participate in our recognition award program, which acknowledges professional achievements through a points and payment scheme.

About Boeing
At Boeing, we connect, protect, explore, and inspire the world through aerospace innovation. As one of Australia's leading prime defence contractors, Boeing Defence Australia supports some of the largest and most complex programs for the customers including the Australian Defence Force to support world-class defence capabilities. Boeing plays an integral role in the region's aerospace and defence industry. We're a leader in advanced manufacturing, the development and production of Collaborative Combat Aircraft, communications systems, sustainment, training and services, research and development, and uncrewed systems.
We are committed to building a unique and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.
How to apply
If you are ready to join an innovative defence industry leader, click Apply Now.
For more information about Boeing Defence Australia including more about our values and behaviours see our new website https://www.boeing.com.au/about-boeing-in-australia/subsidiaries/boeing-defence-australia.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.