This is a senior people-lead role. You will manage a team of PMs, set strategic direction for platform and fulfilment capabilities, and partner directly with engineering, operations, and commercial leadership to drive measurable business outcomes.
Responsibilities :
Platform & Marketplace
- Own the product vision and roadmap for seller-facing and marketplace platform capabilities — Brand Partner tooling, seller portal, catalogue management, and order management systems.
- Drive platform scalability and governance: ensure new capabilities are designed for reuse, reliability, and long-term maintainability across multiple markets.
- Define and enforce standards for integrations, APIs, and data flows between internal systems and external partners.
- Own platform capabilities supporting fulfillment operations: OWMS integrations, crossdock flows, last-mile handoffs, and returns processing.
- Translate complex operational workflows into scalable product solutions — reducing manual effort, improving SLA adherence, and enabling new fulfillment models (JIT, FBZ, 3PL).
- Lead product decisions on fulfillment model design in close collaboration with commercial and operations stakeholders.
- Manage and grow a team of Product Managers; set clear goals, coach on craft, and create accountability for delivery and impact.
- Engage senior leadership (COO, CTO, VP Operations) to align roadmap priorities with business objectives.
- Serve as the primary product point of contact for Brand Partners and regional operations teams on platform and fulfillment matters.
- Drive cross-functional alignment across engineering, data, commercial, and operations — turning ambiguous business needs into clear, executable requirements.
- Define KPIs and success metrics for the domain; hold the team accountable to outcomes, not output.
- Use data, operational analysis, and user research to identify gaps, prioritise improvements, and validate solutions.
- Foster a culture of experimentation and continuous improvement within your team.
- 10+ years in product management, with at least 3 years in a senior or principal role; direct experience managing other PMs.
- Deep domain knowledge in one or more of: marketplace/seller platforms, OMS/WMS systems, e-commerce fulfilment operations, or enterprise operational tooling.
- Proven track record delivering complex, multi-stakeholder platform products in a fast-paced environment.
- Strong systems thinking: able to navigate technical complexity, understand integrations and data flows, and make sound architectural trade-offs with engineering.
- Excellent stakeholder management — comfortable influencing without authority, presenting to C-level, and managing expectations across internal and external partners.
- Familiarity with agile practices: backlog management, sprint planning, cross-team delivery coordination.
- Experience in Southeast Asian markets is a strong advantage.
- Location Open to candidates based in Malaysia
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Skills Required
- 10+ years in product management
- At least 3 years in a senior or principal product role
- Direct experience managing other Product Managers
- Deep domain knowledge in marketplace/seller platforms
- Deep domain knowledge in OMS/WMS systems
- Deep domain knowledge in e-commerce fulfilment operations
- Experience with enterprise operational tooling
- Proven track record delivering complex, multi-stakeholder platform products in a fast-paced environment
- Strong systems thinking; understand integrations, data flows, and make architectural trade-offs with engineering
- Excellent stakeholder management; influencing without authority and presenting to C-level
- Familiarity with agile practices: backlog management, sprint planning, cross-team delivery coordination
- Experience in Southeast Asian markets
- Located in Malaysia (candidates based in Malaysia)
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
