Principal Product Manager

Key Responsibilities

• Own the strategy, roadmap, and execution for Collectly's Post-Service and Billie product lines, driving measurable improvements in patient payments, conversion, and overall financial experience.
• Act as the single-threaded owner of the post-service patient journey, from statement delivery through payment resolution, ensuring a seamless and high-converting experience across channels (SMS, web, voice, chat).
• Lead high-impact product discovery to identify and validate new opportunities across payments, billing workflows, and AI-driven patient support - grounded in customer pain points, data, and market insight.
• Drive an AI-first product strategy, identifying and shipping new capabilities leveraging LLMs and voice AI (e.g., automated patient support, payment negotiation, billing explanation) that meaningfully improve outcomes for patients and providers.
• Partner deeply with Infrastructure, Engineering, and Design to build scalable, reliable systems across EHR integrations, billing workflows, and payments infrastructure. 
• Define and own core business and product KPIs (e.g., collection rate, time-to-payment, patient engagement, resolution rate), and use them to guide prioritization and measure success
• Translate complex healthcare billing and RCM workflows into intuitive product experiences, balancing compliance, operations constraints, and usability.
• Work cross-functionally with Sales, Customer Success, and Support to understand customer needs, unblock deals, and continuously improve product-market fit.
• influence company-level strategy by identifying new product and revenue opportunities within post-service billing and patient financial engagement.
• Mentor and raise the bar for product thinking across the team, setting a high standard for product rigor, customer obsession, and execution excellence.

What Success Looks Like

Within the first 90 days:
• Develop a deep understanding of Collectly's Post-Service and Billie products, including core workflows across patient billing, payments, AI support, and EHR integrations.
• Build strong relationships across Engineering, Design, Infrastructure, Sales, and Customer Success, quickly becoming a trusted partner and central point of product leadership.
• Audit the current product experience end-to-end, identifying the highest-impact opportunities to improve patient conversion, reduce friction, and drive collections.
• Define and align on clear success metrics for Post-Service and Billie (e.g., collection rate, time-to-payment, engagement, resolution rate), establishing a baseline and identifying gaps.
• Deliver an initial set of high-impact product improvements or experiments, particularly focused on increasing payment conversion and improving patient experience.
• Establish a clear, opinionated product strategy and roadmap for Post-Service and Billie, grounded in data, customer insight, and business priorities.
• Identify and prioritize key AI opportunities, with a clear plan for how LLMs and voice AI can drive step-function improvements in patient support and payment outcomes.
• Bring structure and rigor to product discovery and prioritization, ensuring that the team is focused on the highest-leverage opportunities.
• Partner with GTM teams to support active deals and customer conversations, contributing product insight that helps win and expand customers.
• Demonstrate end-to-end ownership by shipping meaningful progress, setting the tone for speed, quality, and accountability across the product organization.
Over two quarters, success includes:
• Driving measurable improvements in core business metrics, such as increasing collection rates, reducing time-to-payment, and improving patient engagement across Post-Service and Billie.
• Establishing Post-Service and Billie as best-in-class patient financial experiences, with clear differentiation in usability, transparency, and outcomes compared to legacy billing solutions.
• Delivering a cohesive, end-to-end post-service patient journey, from bill delivery through resolution, across SMS, web, chat, and voice.
• Shipping multiple high-impact product initiatives that materially improve conversion, automate workflows, and reduce operational burden for customers.
• Launching and scaling AI-driven patient support capabilities, including LLM-powered chat and voice experiences that meaningfully improve resolution rates and reduct support costs.
• Creating a durable product strategy and roadmap that aligns engineering, design, and GTM teams around the highest leverage opportunities.
• Establishing strong product discovery and execution practices, resulting in faster iteration cycles and higher confidence in what the team builds.
• Influencing go-to-market success, by enabling Sales and Customer Success with product capabilities that help win deals, expand accounts, and improve retention.
• Identifying and incubating new product or revenue opportunities within patient financial engagement, expanding Collectly's footprint beyond current offerings.
• Raising the bar for product leadership, acting as a force multiplier across the team through mentorship, clear thinking, and strong execution.

Required

• 5+ years of Product Management experience in B2B SaaS, including ownership of complex, multi-stakeholder products (healthcare or fintech experience strongly relevant).
• Proven track record of owning and scaling a product or product line, including 0→1 launches and/or driving significant growth in adoption, revenue, or engagement.
• Demonstrated ability to operate at a Principal level, setting product strategy, influencing across teams, and driving outcomes with a high degree of autonomy.
• Strong systems thinking, with experience building products that span workflows, integrations (e.g., APIs, platforms), and cross-functional dependencies.
• Deep customer empathy paired with strong product judgment, with a track record of translating ambiguous problems into high-impact solutions.
• Exceptional analytical and prioritization skills, with experience using data to define success metrics, evaluate tradeoffs, and drive decision-making.
• Bias for action and ownership mentality, with a history of shipping high-quality products in fast-paced, ambiguous environments
• Strong communication and stakeholder management skills, with the ability to influence engineering, design, and GTM teams as well as executive leadership
• Experience working closely with engineering teams to deliver scalable, high-quality products, balancing speed with long-term architecture
• Based in the San Francisco Bay Area (or willing to relocate).
 

Core Competencies

• Product Strategy & Vision – Ability to define a clear, opinionated product direction and align teams around it
• End-to-End Ownership – Operates as a “GM of the product,” owning outcomes from discovery through delivery and iteration
• Customer Obsession – Deep commitment to understanding and solving real customer pain points, especially in complex domains like healthcare billing
• Analytical Rigor – Uses data to drive decisions, measure impact, and continuously improve product performance
• Execution Excellence – Consistently delivers high-impact work with speed, quality, and attention to detail
• Systems Thinking – Understands and designs for complex systems across payments, billing workflows, integrations, and AI-driven experiences
• Cross-Functional Leadership – Effectively partners with Engineering, Design, Sales, Customer Success, and Support to drive outcomes
• AI Product Mindset – Ability to identify and apply AI/LLM capabilities to real product problems in a practical, outcome-driven way
• Adaptability & Resilience – Thrives in ambiguity and rapidly evolving environments, maintaining focus and momentum

Preferred

• Experience in healthcare, revenue cycle management (RCM), payments, or fintech
• Experience building or scaling AI-powered products, particularly leveraging LLMs, conversational AI, or voice interfaces
• Background as a founder or early employee at a startup, with experience operating in 0→1 or highly ambiguous environments
• Experience owning a product line with direct revenue or P&L impact
• Familiarity with EHR systems and healthcare integrations (e.g., Epic, athenahealth, HL7/FHIR)
• Experience working closely with go-to-market teams to support sales, drive adoption, and improve retention
If you think you’re a “Buffalo” (our unofficial team mascot, the only animal that runs towards a storm to get through it faster) who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!

Why You'll Love It Here

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.
• Compensation Range: $200k - $240k per year, plus equity