Principal Product Manager

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

You’ll join our Product team in our Personal Services vertical as a Principal Product Manager — the team that builds the software to power speciality care businesses like dry-cleaners and laundry services. We build the platforms they need to support their customers and keep life moving. Reporting to the VP of Product, you will lead the development and execution of innovative business products tailored to our diverse client base. Your strategic leadership will ensure that our products are not only usable but also deliver maximum value across all client segments. Some of the other responsibilities you’ll have: 

• Develop and articulate a clear product vision and strategy that aligns with business objectives and market opportunities. Identify and assess new product opportunities and market trends to maintain a competitive edge.
• Create and maintain a prioritized product roadmap that balances short-term goals with long-term vision.
• Collaborate with stakeholders to align on product priorities and ensure delivery timelines are met.
• Oversee the entire product lifecycle from concept to launch, including ideation, development, release, and continuous improvement.
• Ensure products meet business goals, customer needs, and quality standards.
• Partner with engineering, design, data, marketing, and sales teams to ensure successful product delivery and market fit.
• Act as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
• Conduct market research and gather customer feedback to deeply understand user needs and pain points.
  Translate insights into actionable product requirements and features.
• Use data and analytics to guide decision-making, optimize product performance, and measure success.
• Monitor key product metrics, including user engagement, retention, revenue, and customer satisfaction.
• Communicate product vision, strategy, and progress to senior leadership and other stakeholders. Manage expectations and provide regular updates on product performance, risks, and opportunities.
• Develop and manage the product budget, including forecasting and financial analysis. Ensure that product decisions are aligned with overall business financial goals and profitability.
• Provide mentorship and guidance to junior product managers, fostering their growth and development. Build a high-performing product team by promoting best practices and a culture of continuous improvement.

The average base salary pay range for this position is $160,000 to $180,000. May be eligible for a discretionary bonus.

Qualifications

What would make me a good candidate?

• At least 5-8 years of product management experience with a SaaS company preferred.
• Experience with complex, large-scale products often requires more years in the field.
• Familiarity with the Personal Services and dry-cleaning/laundry industry can shorten the time needed if the person has deep domain expertise, ideal but not required
• Time spent in leadership positions or mentoring of product team members, overseeing multiple products, is crucial.
• Exposure to different types of products, markets, and business environments can accelerate readiness for a senior role.
• Proven experience working in Scrum methodology and ability to write concise and useful requirements, documentation and user stories
• Knowledge and product experience in web and mobile applications.
• Critical thinking, problem-solving, and analytical skills
• Knowledge of open source software design and development practices
• Ideally you've worked on innovative or disruptive products and have an appetite for challenging the status quo.
• Ability to work in a team where you manage your own time and priorities 
• Must be organized and feel comfortable prioritizing the roadmap and defending the prioritization to stakeholders
• Motivated by a fast-evolving environment where you will have to constantly adapt - no two days are the same! 
• Must have great communication skills to share the vision of the product with customers and internal stakeholders
• You’re a true team player who knows that we all have to sometimes roll up our sleeves and do whatever is needed to make our customers successful
• You align with our four core values and you’re simply a good human 

Additional Information

Values and Life at Xplor

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are: 

• 12 weeks Gender Neutral Paid Parental Leave for primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "RocketManager" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us 

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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