Principal Product Manager

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.  

Our mission is simple: End Cyber Risk. We’re looking for a Principal Product Manager to join our Data Platform & Infrastructure team to be part of making that happen.  

About the Role  

If you are creative and highly organized (yes, it is possible, please keep reading), a motivated self–starter, thrive in an energized atmosphere (aka something is always happening, and it’s usually quite loud), like to solve complex and interesting problems, don’t ever want to be bored at work, can speak engineer (and C-suite), and want to learn something new every day, then come join us at Arctic Wolf Networks.  

The Principal Product Manager must understand the platform as a system, the functionality of all components and services (along with gaps and overlaps) You’ll be responsible for analyzing consumers’ problems they need to solve (with their corresponding value), and identifying and translating similar problems and patterns into strategy, phasing, and requirements for generic services and components. Principal PMs work across many teams both in platform and other layers (core services and APIs, customer facing products and services, UI layers, etc.), to ensure that consumers’ problems are solved in the most optimized, extensible, scalable, and easily supportable manner, and measured with relevant KPIs through specific product telemetry. This is a high visibility role which helps to define and drive initiatives at all levels across the organization. 

About You   

To succeed in this role, you'll need:  

• 10+ years’ experience in a technical/product management role with positive outcomes 

• Knowledge and experience in cloud (ideally AWS) tech stacks and software, from ideation to EOL  

• Experience working with Data and Software Architects, tech leads, and agile engineering teams  

• Ability to group and frame requests into generic requirements  

• Must have a BS/BA degree in Engineering, Computer Science/IT, or Science. 

• Desire and willingness to learn (a lot of) new stuff.  

• Excellent communication skills – at all organization levels  

• Knowledge of and experience in Cyber Security space (preferred)  

• Detailed technical understanding of Cloud technologies (preferably AWS), Cloud Platforms, APIs, API Platforms, Access Control, Security Operations and products 

• Must have a keen analytical mind and actual interest in working with large data sets to find patterns, trends, answers, and insights 

• The ability to lead projects and develop resolutions to complex problems that require the frequent use of creativity. Is internally recognized as a specialist on complex technical and business matters  

Key Responsibilities  

• Own Platform problem definitions and PRDs for new components and services; work closely with leadership, customers, prospects, and internal stakeholders to gather and analyze business problems, requirements, use cases, and define initiatives and themes aligned to business goals.  

• Contribute to the platform vision and help set the platform strategy to inform project prioritization and capacity planning decisions 

• Develop and maintain a 3–18-month comprehensive roadmap, aligning priorities with product, architecture, engineering (across all layers of platform, services, and features), and other groups (finance, licensing, etc.) to ensure system integrity; Balance value with technical challenges to produce a fast moving, incrementally deliverable, quality product. 

• Create functionality diagrams and logical workflows to explain requirements to engineering groups, marketing, UX, and finance (for buy-in and resource funding) 

• Track implementations (to gain the earliest possible view of completion trajectory) and to course correct or escalate as necessary; track the performance of completed projects to measure KPIs, understand usage, gain insights, and inform the stake holders. 

At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. And, we truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.  

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Flexible time off, paid volunteer days and paid parental leave  

• RRSP and 401k match  

• Medical, Dental, and Vision insurance  

• Health Savings and Flexible Spending Agreement  

• Voluntary Legal Insurance  

• Training and career development programs  

• Equity for all employees 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodation as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected].  

Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies)

• Background checks are required for this position.  

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.