ngrok empowers developers to build for the internet. This involves challenging problem-solving around networking, reliability, and performance. We build tools for engineers in nearly every Fortune 500 company and are expanding our offerings targeted at production workloads and use cases. And our customers love us: https://ngrok.com/love.
Our employees are low-ego, curious learners with a passion for developer-first tooling. We use our company values we are customer obsessed, we are owners, we lead with empathy, we learn fast, and we win as one team to guide our work. As a company, we set aside an hour each fortnight for shared introspection about anxieties and excitement, both personal and professional. We’re building an inclusive, remote-first organization that sets each individual up to be their best self.
We believe the total addressable market for ngrok is in excess of $73 billion and are increasing our growth to capture that.
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The opportunity
As a Principal Product Manager (PM) at ngrok, you will spearhead building the next generation of products that redefine the developer experience to increase the pace of innovation on the internet. As a pivotal link between our customers and engineering team, you’ll navigate seamlessly between the factory and the field to construct feedback loops, map problems to real features and products, write detailed product specs, test hypotheses, and deliver insights. Embracing a deeply technical product designed for an equally technical audience is essential.
What you’ll accomplish
Within 30 days
- Develop expertise on the ngrok product, our market, our competition
- Author product specifications based on customer use cases and prioritize the requirements
- Bring market observations and customer feedback into technical conversations with engineering
Within 3 months
- Charter new projects, with your role as product owner from the beginning
- Evangelize our vision to internal and external stakeholders
- Represent the customer and be their champion in conversations with engineering
- Proactively seek the input you need to make critical, strategical prioritization decisions for the product roadmap
Skills
- 10+ years of experience as an individual contributing Product Manager or developer
- Experience product managing large distributed products
- Excitement to move quickly and fail fast in a collaborative environment
- Excellent verbal and written communication skills
- Software engineering background
- Prior experience at a startup
- Open source contributions and engagement a plus
- Passion and empathy for building products for developer audiences, leveraging your own experience as a developer to understand their needs and challenges
- We’d love to see a mix of experience with the following technology areas: API Gateways, Application Gateways, Software Networking, HTTP, DNS, BGP, VPC, VPN, Kubernetes, Load Balancers, Wireshark, DDoS, CDN, WAF, Firewall, Wireguard
Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $204,000 to maximum $255,000
Tier 2 (rest of US) : Minimum salary of $188,000 to maximum $235,000
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location.
#LI-KN1
#LI-Remote
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All candidates must be US-based, and legally authorized to work in the United States.
If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!
Benefits
Compensation for this role depends on level, but we provide a competitive mix of salary and equity.
We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.
We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.
We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.
Top Skills
What We Do
Online in One Line
ngrok is simplified, API-first ingress-as-a-service trusted by over 5M developers to get their apps online faster and keep security happy. With one line of code, developers get instant ingress to services with authentication, observability, and other critical controls. All without provisioning legacy proxies, load balancers or VPNs. ngrok’s simplicity has made it a de-facto standard tool among developers, and the world’s top brands — including GitHub, Okta, Shopify, and Twilio — recommend it throughout their documentation.
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