Search the 7 jobs at ngrok

As a Principal Product Manager at ngrok, you will lead product development aimed at enhancing the developer experience. Responsibilities include creating product specifications based on user needs, prioritizing features, and acting as the customer advocate in engineering discussions. You will navigate technical challenges, manage project charters, and directly influence the product roadmap based on insights and feedback.

As a Senior Software Engineer at ngrok, you'll design and implement product features, enhance the traffic policy engine, collaborate with teams to deliver scalable solutions, and mentor junior engineers, all while focusing on user adoption and system reliability.

The Senior Software Engineer will design and implement software systems for the ngrok platform, focusing on improving Cloud Edge functionality. Responsibilities include writing scalable software, leading technical decisions, mentoring junior engineers, and using data to enhance customer satisfaction.

As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.

As a Staff Software Engineer in Developer Growth at ngrok, you'll enhance billing systems, design scalable software, lead technical initiatives, and mentor other engineers. Your work will ensure the platform efficiently supports millions of users and innovates billing infrastructure.

As the founding Trust and Abuse Engineer, you will safeguard ngrok’s community by developing features and AI models to combat fraud, collaborate with security teams to identify attack vectors, and shape the trust engineering vision.

As an Engineering Manager at ngrok, you will lead and coach a team of 5-7 software engineers, manage product offerings, enhance team capabilities, and contribute to organizational culture. You'll focus on sustainable team success, customer empathy, and decision-making while engaging with the codebase and driving continuous improvement.