The Role
Lead company-wide product strategy, vision, roadmaps, discovery, and execution for complex initiatives. Partner with Product, Engineering, Design, Data, AI, Business, and senior leadership teams to identify opportunities, define requirements, drive experimentation, and deliver measurable customer and business outcomes. Mentor Product Managers, influence stakeholders, establish product practices, and improve adoption, engagement, retention, and revenue across GoKwik’s commerce ecosystem.
Summary Generated by Built In
About GoKwik
Why This Role Matters
What You'll OwnProduct Strategy & Vision
Who You Are
Why GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, helping businesses improve performance across the commerce journey. Our technology enables brands to drive growth, optimise operations, and deliver better customer experiences through a suite of products and solutions.
With a growing global merchant base, GoKwik is building a scalable, AI-powered technology ecosystem that enables brands to grow faster and operate more efficiently. As we continue to expand, we are focused on building innovative products, strong technology foundations, and exceptional experiences for our customers.
Why This Role Matters
As a Principal Product Manager, you will play a key role in shaping product strategy and driving some of GoKwik's most important and complex product initiatives. You will operate at a company-wide level, identifying high-impact opportunities, defining product direction, and leading cross-functional teams to build products that create significant customer and business value.
This role requires a combination of strategic thinking, strong product judgment, deep customer understanding, and hands-on execution. You will work closely with senior leadership, Product, Engineering, Design, Data, AI, and Business teams to influence the direction of GoKwik's product ecosystem.
What You'll OwnProduct Strategy & Vision
- Define and drive the product vision, strategy, and long-term roadmap for high-impact product areas.
- Identify and prioritise opportunities that can create significant customer and business value.
- Translate company-level objectives into clear product strategies and measurable outcomes.
- Develop a deep understanding of customers, markets, competitors, and emerging technology trends.
- Make strategic product decisions balancing customer needs, business impact, technical feasibility, and long-term scalability.
- Influence broader product strategy and contribute to GoKwik's overall product direction.
- Identify complex, ambiguous customer and business problems and define clear problem statements.
- Lead deep customer discovery, market analysis, and data-driven research to uncover high-value opportunities.
- Develop and validate product hypotheses through research, experimentation, and rapid iteration.
- Challenge existing assumptions and identify new opportunities for product differentiation and growth.
- Build a strong understanding of customer workflows, pain points, and evolving needs.
- Own complex product initiatives from discovery and strategy through execution, launch, adoption, and optimisation.
- Define product requirements, success metrics, prioritisation frameworks, and execution plans.
- Partner closely with Engineering and Design to develop scalable and intuitive product solutions.
- Navigate complex dependencies, technical constraints, and organisational trade-offs.
- Maintain strong execution discipline while ensuring teams remain aligned with the broader product strategy.
- Identify and remove execution bottlenecks across cross-functional teams.
- Lead large, complex initiatives involving multiple Product, Engineering, Design, Data, AI, and Business teams.
- Build alignment across senior stakeholders and influence decisions without direct authority.
- Partner with leadership to shape strategic priorities and investment decisions.
- Communicate product strategy, trade-offs, progress, and outcomes clearly to executive stakeholders.
- Act as a product thought partner to senior leaders across the organisation.
- Establish strong operating rhythms for strategic initiatives, roadmap reviews, and product performance.
- Define and own the metrics that measure product success and business impact.
- Use quantitative and qualitative insights to identify growth and optimisation opportunities.
- Drive product adoption, engagement, retention, revenue, and other relevant business outcomes.
- Establish experimentation frameworks and use data to guide product decisions.
- Continuously evaluate product performance and identify opportunities to improve customer and business outcomes.
- Connect product investments to measurable business impact.
- Raise the bar for product thinking, customer obsession, experimentation, and execution across the organisation.
- Mentor and coach Product Managers and help develop product capabilities within the team.
- Establish strong product practices, frameworks, and decision-making mechanisms.
- Share product insights, frameworks, and learnings across the broader Product organisation.
- Help build a culture of ownership, data-driven decision-making, and continuous improvement.
- Serve as a role model for high-quality product strategy and execution.
Who You Are
- 5 - 9 years of product management experience, with significant experience owning complex products or product portfolios.
- Proven track record of building and scaling products that have delivered meaningful customer and business impact.
- Experience working in B2B SaaS, fintech, eCommerce, payments, consumer technology, or other technology-driven businesses.
- Strong product strategy and vision-setting capabilities with the ability to operate at both company and product levels.
- Exceptional problem-solving skills and comfort navigating highly ambiguous and complex problems.
- Deep understanding of product discovery, customer research, prioritisation, experimentation, analytics, and product execution.
- Strong commercial understanding and ability to connect product decisions to business outcomes.
- Comfortable working with Engineering and Design leaders on complex technical and product challenges.
- Strong data orientation with the ability to use quantitative and qualitative insights to make product decisions.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence senior stakeholders and lead through influence rather than authority.
- Experience mentoring Product Managers and contributing to the development of product teams and practices.
Why GoKwik
At GoKwik, you'll have the opportunity to shape products that power the growth of a global commerce ecosystem. You'll work on complex, high-impact problems at the intersection of technology, commerce, data, and AI. As a Principal Product Manager, you'll have significant ownership and influence across the organisation, working closely with senior leadership and cross-functional teams to shape product strategy and build products at scale. This is an opportunity to solve meaningful customer problems, influence company-wide product direction, mentor the next generation of product leaders, and create lasting impact across GoKwik's product ecosystem.
Skills Required
- 5–9 years of product management experience
- Significant experience owning complex products or product portfolios
- Proven track record of building and scaling products with meaningful customer and business impact
- Experience in B2B SaaS, fintech, eCommerce, payments, consumer technology, or another technology-driven business
- Strong product strategy and vision-setting capabilities
- Ability to operate at both company and product levels
- Exceptional problem-solving skills in ambiguous and complex environments
- Deep understanding of product discovery, customer research, prioritization, experimentation, analytics, and product execution
- Strong commercial understanding and ability to connect product decisions to business outcomes
- Experience partnering with Engineering and Design leaders on complex challenges
- Strong data orientation using quantitative and qualitative insights
- Excellent executive communication and stakeholder management skills
- Ability to influence senior stakeholders and lead through influence rather than authority
- Experience mentoring Product Managers and contributing to product team development
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
