Principal Product Manager - Mobility (Consumer Post-booking Experience)

Company Description

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Team

Grab Mobility is on a mission to provide convenient, reliable and delightful transportation for everyone in Southeast Asia every day. Transport in SEA has evolved from going to your destination in any possible ride to finding a ride that meets your needs at any given point.

We are a diverse team who work fast, push the boundaries while embracing failure and a culture of lifelong learning, accepting that things don’t always work out. We need folks who are customer-obsessed, action-oriented, great team players, able to think outside the box and get things done even if it seems impossible and highly ambiguous. You will have the opportunity to tackle a complex problem space at Grab and some of the largest scale technical challenges in the industry, positively shaping the lives of millions.

If you're seeking a challenging opportunity to contribute to one of the leading Super Apps in Southeast Asia, we invite you to become a part of our dynamic team!

Get to know the Role

We are hiring a Lead Product Manager to stretch boundaries and eliminate all painful experiences from a consumer’s transport postbooking experience. We are looking for individuals who are customer-centric, able to think holistically and systematically:

• Owning the product strategy for the problem space, working closely with a team of talented Designers/ Engineers / Data Scientists / Analysts / Business Owners/ Product Marketing to execute on that strategy

• Be able to use data to drive decisions, measure product performance, communicate impact, and get buy-in from senior executives.

• You are customer-centric, able to discover and empathize with customer pain points, and experienced in crafting delightful products that are easy to use.

• You are a master communicator who will work to bring teams together, manage multiple stakeholders, and drive alignment and decision-making.

• You are disciplined and understand that product management is both an art and a science. 

The Day-to-Day Activities

• Lead a cross functional teams comprising engineering, analytics and designer, data scientist to define pod strategy, develop and maintain a prioritized product backlog, and execute on delivering great experience

• Be comfortable with rapid hypothesis testing to identify and validate growth opportunities.

• Work with product marketing, operations, and country representatives to execute go to market for new product launches

• Ship minimum-loveable-products based on quantitative and qualitative data on user behavior and experimentation.

• Define success metrics and consistently measure the impact of your work. 

Qualifications

The Must-Haves

• 5+ years direct experience in product management at a tech company, with demonstrable success in launching new products/features with clear impact;

• Passion for solving challenging problem spaces and possess a bias for action to deliver incredible customer experiences

• Possess a strong analytical, customer-centric and owner’s mindset for your products and work

• Able to use critical thinking and data to guide decision making

• An excellent communicator and is able to work and influence stakeholders across different cultures and teams

• Comfortable with engaging in technical discussions or delivering business presentations depending on the setting, and also being able to clearly explain both concepts to a wide variety of audiences (technical and non-technical)

• Strong experience in all stages of the product life cycle

• Enjoys working in a collaborative and dynamic environment

The Nice-to-Haves

• Bachelors in computer science, software engineering, information technology, business, finance, economics, or related fields.

• Solid ASEAN/ APAC exposure.

• Entrepreneurial or startup experience.

• Experience working with distributed teams.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.