Principal Product Manager (LoanIQ)

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

As a Product Manager, you will manage life cycles of assigned products or services within our lending solutions portfolio to optimize profit and meet client expectations, marketing, financial, and corporate growth objectives.  This includes business case development, market research, development of product marketing strategies, advertising, promotion, and strategies associated with new and existing products(s).  Tracks and monitors projects and provides needed information to all impacted areas of the company. 

Responsibilities & Deliverables:

Your deliverables as a Product Manager will include, but not limited to, the following:

• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis. 

• Serves as the key contact for assigned product or product line on customer issues and questions and new product ideas which surface from customers, field sales, or market research. Identifies and analyzes critical issues related to the product design and promotion of the product(s).

• Creates recommendations and feature definition to address market opportunities.

• Provides direction for product enhancements and general product development requirements.

• Works with product marketing department to develop effective communication activities and programs including advertising, events management, product positioning and collateral development for assigned product(s).

• Lead product focus groups for assigned product(s).  Lead user conferences sessions on assigned product(s) and general industry topics.

• Administers company policies and procedures which affect assigned product(s).

• Identifies continuous improvement opportunities for Product Management processes.

• Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status.

• Manages the resolution of escalated customer problems.  Escalates problems and issues to other departments when needed.

• Provide support to the sales organization regarding sales demonstrations and any other assistance needed through the sales process. Work with regional sales managers and CRM’s to articulate product positioning and pricing.

• Develops proper and thorough documentation (internal and external) describing enhancements as appropriate.

• Other duties as assigned.

Required Skills & Experience:

• 10+ years of experience in the Lending Business/Fintech, with expertise in leading strategic initiatives, developing product roadmaps, and managing product launches. Exposure to Loan IQ is required, 5+ years.

• Proven track record of product management accomplishments and initiatives with demonstrated success in product launches and end-to-end execution of marketing strategies.

• Strong organizational, planning and project management skills with a history of successful execution of plans.

• Strong verbal and written communication and interpersonal skills needed.

• Possess strong problem-solving and decision making skills.

• Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment.

• Proven presentation skills.

• Attention to detail and the ability to manage multiple tasks simultaneously as required.

• Demonstrated ability to work effectively with cross-functional teams.

• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner. 
• Bachelor’s degree in Business Administration or related field.
• Some travel required. 25% or less

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.