Principal Product Manager - Fashion CX (all gender) 12 Months FTC

This role is for 12 months fixed term

As part of the Fashion Propositions Customer Experience Department, we are seeking a dynamic and experienced product professional to join as Principal Product Manager for the Fashion assortment.

The Fashion Proposition Customer Experience Department is dedicated to crafting exceptional experiences that address the unique needs of customers shopping Zalando’s Young Fashion, Modern, Streetwear, and Premium assortments. As the Principal Product Manager, you will define and lead the development of core features and capabilities, further enhancing and personalizing the shopping journey for Zalando’s largest customer base.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• Develop a comprehensive product strategy & vision (1-2 years) for the Fashion Proposition, and be the accountable leader for shaping an actionable roadmap and executing on it with a high degree of autonomy, transparency, and resilience. 

• Drive the end-to-end product development lifecycle, from discovery to Execution, including defining problems, sizing the opportunity, identifying the best solution, coordinating product design and development efforts, supporting user testing, and ensuring successful product delivery. 

• You will collaborate closely with the Platform Product Managers (ZCP) and Propositions PMs to identify common customer needs that you can turn into scalable capabilities. 

• Use data-driven insights to identify areas for improvement, drive product optimizations, and report on the effectiveness of implemented strategies. You analyze trends and customer feedback to identify market leading opportunities and act as a thought leader for technology driven innovation for your Domain.

• You will act as the key Product counterpart for the Engineering, Design and Analytics teams in your domain, providing thought leadership on product methodology and best practice ways of working. 

• Collaborate effectively to ensure alignment, obtain buy-in, and drive successful implementation of product initiatives across multiple teams, disciplines and individuals. Engage with product leads from various departments within the organization, influencing their roadmaps to achieve collective success.

• Regularly communicate updates, progress, and outcomes to key stakeholders, including senior leadership, department heads, and cross-functional teams. Present findings, recommendations, and business cases to gain support and secure necessary resources for product initiatives.

WE'D LOVE TO MEET YOU IF

• Product methods & tools: Several years of Product Management experience, leading the development of customer facing products in a cross-functional team set up. Thought leader with a strong understanding of product methods and tools as well as quantitative and qualitative analytical approaches 

• Product Vision & Strategy: You are able to set and explain a product vision, driving the product strategy forward across multiple product teams and bring a proven track record in managing the end-to-end product life cycle. You have the ability to translate that vision and your ideas for any audience, through well-crafted strategic documents, thorough requirements, and clear communication with stakeholders.

• Customer mindset: You are a natural problem-solver and are experienced with understanding customer needs and turning them into remarkable products that solve meaningful customer and partner problems while delivering business impact. 

• Technical Acumen: Experience in transforming customer and partner needs into technology products at scale (from idea generation to solution design and implementation/execution) gained in a highly technical environment 

• Collaboration: You are an empathetic, egoless and passionate team player and collaborator with a track record of leading cross functional teams through influence, not hierarchy, who can excite others to contribute to innovate and improve customer experience. 

• Communication: Ability to transform distributed information into written narratives to inform decision-making paired with bar-raising storytelling capabilities. Excellent verbal communication to large and diverse audiences, up to the executive team

• Analytical acumen: You are an analytical mind, with the expertise to evaluate quantitative and qualitative data, and draw insights to make informed product decisions by defining success criteria and measuring the impact of the product. You excel in gathering and analyzing customer insights to drive product innovation and improvements.

• Commercial Acumen: You are able to use user insights, market benchmarks and commercial data to assess the impact of your plans in line with business objectives

• Multiple domains: you have experience in navigating complex environments with a high level of ambiguity, working closely with several cross functional teams in Design, Engineering, and Commercial.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups