Principal Product Manager - Dynamics 365

Reposted 3 Days Ago
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Bank, London, Greater London, England, GBR
In-Office
Entry level
Marketing Tech • Analytics
The Role
Own the vision, roadmap, backlog, lifecycle, and global operation of Kantar’s Dynamics 365 Customer Insights and Sales platform. Partner with sales, marketing, technology, developers, operations, and vendors to translate business needs into product requirements, deliver integrations and enhancements, optimize workflows and automation, improve CRM data quality, and drive adoption of reporting and analytics. Lead CRM strategy and post-launch improvements using agile methodologies to increase operational efficiency, innovation, and client satisfaction.
Summary Generated by Built In

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

About the job


As Principal Product Manager, you will play a crucial role in shaping Kantar’s strategic vision by leading the adoption and direction of our Dynamics 365 platform. Your work will directly influence the success of our technology transformation, driving operational efficiency, innovation, and client satisfaction across the organisation.

 

You’ll be responsible for overseeing the design, delivery, and global operation of the platform where we are have product teams operating Project Operations, CRM and Finance.  Collaborating closely with technology, operations, and product teams, your efforts will ensure that our systems support business goals and empower teams company-wide, making you a key contributor to Kantar’s continued growth and excellence!

 


What you'll be doing

This role will own the roadmap and lifecycle of the platform, driving engagement across the product teams:

  •  Product Ownership & Strategy
    • Own the vision, roadmap, and backlog for Microsoft Dynamics Platform
    • Define and drive strategies that support our stakeholder needs
    • Act as the internal champion for Dynamics 365, ensuring alignment with business goals and best practices.

 

  • Stakeholder Engagement
    • Partner with product teams to gather and prioritise business requirements.
    • Translate user needs into clear product requirements and functional designs.
    • Align platform development with departmental metrics.

 

  • Delivery & Optimisation
    • Manage and prioritize the platform backlog, enhancements, and integrations.
    • Work with IT, developers, and vendors to ensure successful feature delivery and adoption.
    • Continuously evaluate and improve workflows, dashboards, automation rules, and customer touchpoints within the platform.
    • Promote a data-driven culture by ensuring high-quality data and encouraging adoption of reporting and analytics tools.

 

Ideal Skills & Capabilities

 

  • Proven expertise managing ERP platforms, especially Dynamics 365 or similar systems. (Drives Results)
  • Hands-on experience with Dynamics 365 modules— Finance, Sales, Customer Insights, Project Operations — or a comparable suite, and the ability to translate business needs into actionable product enhancements. (Customer Focus)
  • Practical familiarity with Microsoft Power Platform (Power Automate, Power Apps, Dataverse) to optimise and automate business processes. (Tech Savvy)
  • Demonstrated ability to prioritise and deliver impactful improvements through agile methodologies, backlog management, and sprint planning. (Plans and Aligns)
  • Adaptability and resilience working in fast-evolving environments, with a passion for driving platform adoption and leading post-launch improvement initiatives. (Optimises Work Processes)

What’s in it for you

  • Flexible hybrid working
  • 25 days leave, 2 days paid for volunteering and life event leave
  • Competitive salary and bonus (bonus dependent on role)
  • Company pension
  • Enhanced parental leave
  • Healthcare options
  • Wide range of flexible benefits

Country

United Kingdom

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Skills Required

  • Proven experience managing CRM platforms, especially Microsoft Dynamics 365 or comparable systems such as Salesforce or HubSpot
  • Strong understanding of CRM workflows from lead generation through customer journey mapping
  • Hands-on experience with Dynamics 365 Sales and Customer Insights, or a comparable suite
  • Ability to translate business needs into actionable product enhancements
  • Practical familiarity with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse
  • Experience prioritizing and delivering CRM improvements through agile methodologies, backlog management, and sprint planning
  • Ability to drive platform adoption and lead post-launch improvement initiatives
  • Right to work in the United Kingdom without visa sponsorship
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The Company
HQ: London
34,629 Employees

What We Do

Kantar is the world’s leading marketing data and analytics company. . We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.

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