Principal Product Manager – DMS & Cloud Products

Posted 23 Days Ago
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Porto, PRT
Hybrid
Senior level
Artificial Intelligence • Automotive • Cloud • Software
The Role
Own and evolve Nextlane's customer interaction products (Communication Center, AI Receptionist). Define strategy and roadmap across voice, messaging, and workflow automation. Design routing, conversation orchestration, and AI-assisted journeys. Drive adoption of conversational AI, voice automation, copilots and intelligent assistants. Lead discovery with dealers and OEMs; work cross-functionally to deliver cloud-native, API-driven integrations, measure success with KPIs, and support go-to-market and commercial enablement.
Summary Generated by Built In

About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

  • Be part of a growth-oriented culture.

  • Collaborate with colleagues from all over the world.

  • Believe in the Power of ideas and the diversity of thought.

  • Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Your Responsibilities:

As a key member of the team, you will be responsible for:

  • Define and drive the vision, strategy, roadmap, and MVP scope for strategic cloud-native product domains, particularly Workshop, Parts, and Used Vehicles.

  • Translate complex dealership and DMS processes into clear product requirements, scalable cloud solutions, and measurable business outcomes.

  • Lead product discovery activities with dealerships, OEMs, customers, and internal stakeholders to identify opportunities and validate market needs.

  • Create and maintain Product Requirements Documents (PRDs) covering workflows, integrations, AI opportunities, data requirements, KPIs, and release objectives.

  • Prioritize initiatives by balancing customer value, business impact, technical feasibility, platform dependencies, and migration constraints.

  • Identify and drive AI-enabled capabilities such as workflow automation, intelligent assistants, recommendations, and predictive insights.

  • Collaborate closely with Product, Engineering, UX, Data, AI, Platform, Product Marketing, Sales, and Professional Services teams.

  • Support the transition from legacy DMS solutions to modern cloud products while managing adoption, migration, and operational risks.

  • Define product success metrics and monitor adoption, customer satisfaction, operational efficiency, and revenue impact.

  • Support pilot programs, product launches, go-to-market activities, and customer feedback loops.

What We're Looking For:

  • Experience: 8+ years of Product Management experience in B2B SaaS, automotive retail software, DMS, ERP, dealership operations, or comparable enterprise environments. Strong practical knowledge of dealership workflows, especially Workshop, Parts, Used Vehicles, Aftersales, inventory, invoicing, customer and vehicle management.

  • Languages: Fluent English required. Additional European languages are a plus. (Interview will be conducted in English).

  • Communication: Strong communication skills, both verbal and written, with the ability to influence technical, commercial, customer-facing, and executive stakeholders.

  • Technical Skills: Strong product strategy, roadmap management, product discovery, PRD writing, KPI definition, API and integrations knowledge, SaaS platforms, cloud-native architectures, distributed systems, security and data management principles. Familiarity with AI-powered products, workflow automation, analytics, predictive insights, and LLM-enabled experiences.

  • Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment, navigate ambiguity, build stakeholder alignment, and drive strategic decisions across multiple teams and countries.

Our Recruitment Process:

  1. 15-minute introductory call with our Talent Acquisition Specialist.

  2. Interview with the hiring team and Product leadership.

  3. Product case study or working session focused on DMS expertise, product strategy, and cloud product thinking.

  4. Final discussion with senior stakeholders.

What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

  • 🏡 Hybrid Work: Rotational model, 2 days onsite, three days remote.

  • 💰 Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).

  • 🍽️ Meal Voucher: €10.20 per working day.

  • 🌴 Vacation: 23 vacation days, plus 24th or 31st December off.

  • 🗣️ Language Training: Access to group classes in Spanish, English, or French.

  • ⚕️ Private Medical Insurance: Multicare coverage.

  • Teambuilding: Join us for memorable afterworks and team activities!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

  • Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

  • Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

Skills Required

  • 8+ years Product Management experience in B2B SaaS environments
  • Experience building customer interaction platforms, communication products, or conversational systems
  • Proven track record delivering scalable, API-driven, cloud-native products
  • Experience working in cross-functional environments with Engineering, Design, Data, AI, and Commercial teams
  • Experience delivering measurable business impact, adoption targets, and revenue objectives
  • Fluent English (interview conducted in English)
  • Strong communication and stakeholder management skills (verbal and written)
  • Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies
  • Experience with APIs, integrations, SaaS platforms, and distributed systems
  • Familiarity with AI-powered products, conversational interfaces, LLM-based solutions, or workflow automation
  • Strong analytical skills with experience defining KPIs, success metrics, and ROI models
  • Additional European languages
  • Knowledge of data privacy, security, and compliance principles
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The Company
689 Employees
Year Founded: 2000

What We Do

Nextlane is a leading European automotive business ecosystem that provides comprehensive software solutions for dealerships and manufacturers. The company offers a cloud-native platform integrating DMS and CRM workflows to digitize the automotive customer journey, from vehicle inventory management to after-sales services. With over 700 experts, Nextlane supports 10,000 dealerships across 11 countries, leveraging AI-driven capabilities to enhance operational efficiency and customer experience.

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