The Role
Lead the strategy, roadmap, backlog, integration, governance, and operational scaling of Coupa’s internal AI Foundations platform. Coordinate AI, engineering, IT, security, legal, and enterprise stakeholders; manage platform integrations and monitoring; operationalize AI governance; enable internal adoption; and cultivate subject-matter expert communities. The role also requires architecting, building, deploying, and scaling AI agents and agentic workflows across enterprise use cases.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Principal Product Manager - AI Foundations at Coupa:
This is an internal AI product management role within Coupa's AI Center of Excellence (AI COE). We are seeking an operationally disciplined, strategic Senior Product Manager to lead our AI Foundations. You will define the vision, delivery, and scaling of our core AI platform, overseeing the AI-specific integration and data layer that connects our AI models to enterprise systems — complementing, not duplicating, the broader enterprise integration ecosystem owned by IT Integrations. Acting as the AI-focused strategic bridge between business operations, AI Platform and AI Engineering teams, IT Portfolio Leads, and our internal community of practitioners, you will establish the trust policies and operational governance required to deploy and scale high-impact AI initiatives safely across the organization.
What You'll Do:
- AI Roadmap & Planning: Define and communicate the AI platform vision and roadmap. Lead quarterly planning to align stakeholders on priorities, ensuring the team remains focused on high-value initiatives.
- Backlog & Execution: Own the AI product backlog. Facilitate regular grooming sessions to break down requirements into actionable tasks, ensuring clear dependency management and scope control.
- Operational Cadence: Drive the day-to-day operational rhythm, including risk assessment and cross-functional syncs, and collaborate with the Enterprise PMO on status reporting and program tracking, to ensure the platform meets its delivery milestones.
- Integrations Management: In partnership with IT Integrations and Enterprise Architecture, prioritize which internal systems, tools, and data systems should be connected to our AI models to maximize enterprise productivity.
- Activating Tools: Coordinate the rollout of new integrations in coordination with AI delivery teams and IT Change Management. Ensure that when a new data source is connected, it is documented, tested, and ready for end-user teams to adopt.
- Operational Monitoring: Partner with AI Platform and AI Engineering teams, who own technical monitoring, to review platform integration health and performance — ensuring connections between our AI models and company applications are running smoothly and meeting expectations.
- Audit & Compliance: Partner with security and legal to operationalize AI Governance policies. Maintain clear records of how and when our AI models access company data, and feed platform usage, reliability, and uptime metrics into the Enterprise PMO's comprehensive program status tracking and reporting to leadership.
- Platform Enablement: Act as the primary storyteller for the platform, showcasing successful agent deployments to foster a culture of "agentic fluency" across the enterprise.
- Ecosystem Acceleration: Cultivate a community of internal subject matter experts to drive platform adoption. Empower these partners to share best practices, serve as frontline support, and facilitate rapid prototyping sprints that surface and scale high-impact, unit-specific use cases.
Product Strategy & Operational Rhythm
Platform Integrations & Operations
Governance & Enablement
What You Will Bring to Coupa:
- Experience: 10+ years of product management experience, specifically with large-scale internal enterprise systems or platform operations.
- Adaptability & Agility: You thrive in high-ambiguity environments where priorities shift. You possess the agility to pivot product focus without losing momentum or operational rigor.
- Operational Discipline: You focus on post-launch success—monitoring, troubleshooting, and improving platform stability rather than just chasing the next shiny feature.
- Platform and Capability Roadmap: Proven track record of managing end-to-end platform and capability lifecycles—from strategic definition and architectural roadmap planning to execution, deployment, and operational scaling.
- Consultative Mindset & High EQ: Demonstrated ability to influence senior cross-functional leaders (Engineering, Security, Legal) without direct authority. You are an expert at translating technical AI constraints into plain-English business solutions and use high empathy to navigate organizational change.
- Agent Development & Lifecycle Management: Hands-on experience architecting, building, and scaling AI agents. You are capable of owning the full lifecycle—from rapid prototyping to production-grade deployment—and can autonomously develop and maintain complex agentic workflows.
- AI Ecosystem Design & Leverage: Proven ability to orchestrate complex agent ecosystems that leverage our underlying platform and capabilities. You have deep experience designing architectures that utilize our specific models, tools, and integration frameworks—deciding how to best leverage our shared infrastructure to maximize impact and scalability across the organization. You partner closely with AI Solution Architects to validate final technical architecture decisions.
- Strategic AI Fluency: You possess a keen "pulse" on the evolving agentic landscape. You anticipate how new model capabilities and integration patterns impact our roadmap, translating market intelligence into architectural requirements.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- 10+ years of product management experience
- Experience with large-scale internal enterprise systems or platform operations
- Ability to operate effectively in high-ambiguity environments and adapt to shifting priorities
- Operational discipline focused on monitoring, troubleshooting, and improving platform stability after launch
- Experience managing end-to-end platform and capability lifecycles, including roadmap planning, execution, deployment, and operational scaling
- Ability to influence senior Engineering, Security, and Legal stakeholders without direct authority
- Ability to translate technical AI constraints into plain-English business solutions
- Hands-on experience architecting, building, and scaling AI agents
- Experience developing and maintaining complex agentic workflows
- Experience designing AI ecosystems using models, tools, and integration frameworks
- Experience partnering with AI Solution Architects to validate technical architecture decisions
- Strong understanding of evolving agentic AI capabilities and integration patterns
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental‑health resources, and a no‑cost EAP. Additional options like FSAs and wellness initiatives are also cited.
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Leave & Time Off Breadth — Time off is positioned around Flexible Time Off, floating holidays, and 40 hours of paid Volunteer Time Off, supported by a virtual‑first work model. These programs are highlighted as core elements of work‑life balance.
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Parental & Family Support — Paid parental leave and a digital program for paths to parenthood (including adoption and surrogacy) are explicitly called out. Resources also extend to family medical leave and, in some locations, an onsite Mother’s Room.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
HR
Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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