Principal Product Engineer(Serdes IP) - Customer Success

Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. We apply our Intelligent System Design strategy to deliver software, hardware, and IP that turn design concepts into reality. This strategy is supplemented by AI-augmented development practices throughout all our organizations to empower our team to focus on creative problem-solving and innovation. Our customers are the world’s most innovative companies, delivering extraordinary electronic products—from chips to boards to systems—for dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Join us and be part of a culture that values innovation, collaboration, and customer success.

The Customer Success Lead (CSL) is a critical technical interface between Cadence and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. The CSL is responsible for driving technical case resolution, facilitating communication between customers and engineering teams, and proactively managing customer satisfaction and escalation processes.

• Primary Technical Customer Interface: Attend weekly customer calls organized by program management and serve as the main point of contact for all technical issues.
• Point Of Contact for Technical Issues: Manage all support cases filed by the customer using systems such as SFDC, Sherlock, and Jira. Work with customers to assess case priority and resolution urgency.
• Reviews Coordination: Organize and conduct technical reviews including SDC/constraint review, physical integration review, SI/PI review, pre-tapeout checklist review, and bringup test plan review.
• Technical Escalation Point: Act as the primary escalation point for technical issues and ticket resolution.
• IP Coverage: Cover both hard and soft IP cases as required, coordinating with other CSLs for complex engagements.
• Customer Program Manager Interaction: Work closely with the customer program manager to ensure successful engagement and inclusion in all relevant communications and meetings.
• Documentation and Process: Maintain standardized documentation, including engagement kickoff documents, status dashboards, and case dashboards. Track and report on case statistics and progress. 
• AI Incorporation: Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables. Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets. 

• Broad technical background with understanding of standard design flows, tools, and usage of hard and soft IPs.
• Strong communication and organizational skills.
• Experience with case management systems (SFDC, Jira).
• Ability to prioritize cases, anticipate escalations, and manage technical reviews.
• High-level understanding of technical issues; able to coordinate with subject matter experts.
• Proactive in gathering feedback and driving continuous improvement.
• Influential and collaborative, able to manage resources across the organization.
• Skilled at listening to customer concerns and identifying potential issues.
• Committed to customer satisfaction and timely case closure.
• Bachelor’s in computer science or electrical engineering + 7 years of related experience, or Masters +5 years of related experience.

• Experience in memory and/or communication interface IP protocols (DDR, LPDDR, GDDR, HBM, PCIExpress, Ethernet, USB, UCIe, etc).
• A general grasp of circuit architecture and design fundamentals
• Understanding of Analog/Mixed signal design practices