JOB DESCRIPTION
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
As the Principal Product Designer, you will be responsible for driving the end-to-end user experience across our suite of SaaS products. You will join a small, lean team of product managers to install a design-driven development culture while demonstrating the value the discipline of design can bring to the medical technology space. This role will start as a mixture of leadership and individual contribution. If and when the design team grows, you will remain the leader of product design, to recruit and train others to follow the processes and best practices you put into place. Through management or personal effort, your primary responsibility is to ensure that every interaction with our platform is intuitive, elegant, and aligned with customer needs.
JOB DUTIES
Define and champion a compelling design vision and strategy aligned with product and business goals.
Collaborate cross-functionally with Product Management, Engineering, Marketing, and Customer Success.
Support the development of a inspirational product narrative through vision type development and product presentation design.
When the time comes, build, mentor, and grow a high-performing team of product designers and design leads.
Establish a design process from design thinking ideation to usability validation. Teach the PM team how to implement design thinking tactics in their product management process.
Develop, follow, and oversee the execution of user-centered design processes from discovery to delivery.
Ensure high design quality, consistency, and adherence to accessibility and usability standards.
Drive adoption and evolution of our design system and product brand guidelines.
Lead customer research efforts to uncover deep insights and translate them into actionable design outcomes.
Foster a culture of continuous feedback, testing, and iteration.
Advocate for the customer voice at every stage of the product lifecycle.
Align design strategy with key SaaS metrics such as conversion, retention, NPS, and engagement.
Contribute to roadmap planning by identifying opportunities for innovation and differentiation through design.
Define standards for the utilization of AI design and prototyping tools
Redesign the information architecture of our products
Develop a unified design system and find ways to implement it across products
Skills and Qualifications:
15+ years of experience in product design, including 3+ years in a design leadership role within a SaaS environment.
A strong portfolio demonstrating user-centered design thinking, impactful outcomes, and leadership influence.
Deep expertise in UX/UI design, design systems, and product development workflows.
Experience building and managing design teams in agile, cross-functional environments.
Strong understanding of SaaS business models and key performance drivers.
Excellent communication, storytelling, and stakeholder management skills.
Nice to Have:
Experience with B2B, enterprise, or multi-tenant SaaS products
Background in user research or behavioral psychology
Familiarity with front-end development tools and technologies
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What We Do
Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America. PDDS Core Ideology MISSION: Why Are We Here? Unleashing dentists and their staff to focus on patient care VISION: Where Are We Headed? In the next five years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices. Values: How Do We Get There? To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values. At Planet DDS, We Are: Collaborative Working independently and across teams, we create scalable solutions to enable company growth. Empathetic We are educated on the experience of our customers and feel vested in their success. Accountable We feel ownership for the quality of our work and take pride in the positive outcomes. Trustworthy We operate with integrity and honesty, making promises we know that we can keep. Ambitious We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.
