At Moonpig, we're entering an exciting new chapter in how we design product features that millions of people love.
We're looking for a Principal Product Designer to help shape the future of our customer experience. This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys while raising the bar for design craft across the business.
You'll be a senior individual contributor with influence across Product, Design and Engineering, partnering with leaders across the organisation to create experiences that are intuitive, beautifully crafted and commercially impactful. From defining strategic opportunities to sweating the smallest interaction details, you'll balance big-picture thinking with exceptional execution.
If you're passionate about creating products that delight customers, thrive in ambiguity, and enjoy bringing people together around a shared vision, we'd love to hear from you.
Key Responsibilities:
- Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas.
- Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
- Move confidently between strategic thinking and detailed interaction design, ensuring every experience is intuitive, accessible and beautifully crafted.
- Set creative direction and raise the quality of design across the wider product experience.
- Combine customer insight, research, data and commercial understanding to deliver measurable outcomes.
- Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
- Facilitate alignment between Product, Engineering, Research, Brand, Commercial and senior stakeholders to solve complex problems together.
- Act as a force multiplier across the Product Design team through mentoring, constructive critique and reusable design patterns.
- Champion the evolution and consistent application of Moonpig's design system.
- Help create experiences that strengthen customer engagement, loyalty and long-term business growth.
About you:
- Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
- Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
- Ability to think strategically while maintaining an exceptional eye for detail.
- Strong systems thinking and problem-framing skills, with confidence tackling complex challenges.
- Experience balancing customer insight, experimentation and business objectives to inform design decisions.
- High level of proficiency with Figma and modern AI-powered design tools.
- Excellent storytelling, communication and facilitation skills, with the ability to influence senior stakeholders through evidence rather than authority.
- Strong commercial awareness and an understanding of how great design contributes to business performance.
- Passion for collaboration, mentoring and raising the standard of design across a wider team.
- Experience designing scalable, accessible experiences across web and native applications.
- Comfortable working in fast-moving, evolving product environments where priorities can shift.
Interview Process:
- Recruiter Screening Call
- Portfolio Review with members of the Product Design Leadership Team
- Design Case Study Interview
- Collaborative Whiteboard Session
- Final Interview with Product Design Leadership
Our interview process may evolve slightly depending on scheduling, but we'll keep you informed every step of the way.
Skills Required
- Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
- Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
- Ability to think strategically while maintaining exceptional attention to interaction details.
- Strong systems thinking and problem-framing skills to tackle complex challenges.
- Experience balancing customer insight, experimentation and business objectives to inform design decisions.
- High level of proficiency with Figma and modern AI-powered design tools.
- Excellent storytelling, communication and facilitation skills; ability to influence senior stakeholders.
- Strong commercial awareness and understanding of how design impacts business performance.
- Experience mentoring designers, providing constructive critique, and creating reusable design patterns.
- Experience designing scalable, accessible experiences across web and native applications.
- Comfortable working in fast-moving, evolving product environments with shifting priorities.
What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
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