Principal Product Designer, Executive Director - Channels Web

Job Description
As a Principal Product Designer, Specialist Executive Director in Employee Experience (EX) you will play a pivotal role in re-imagining core parts of the employee experience across our internal web channel. Leveraging your extensive experience as a Senior IC you will create and deliver exceptional design work that meets user needs and business requirements and raises the collective maturity of the Product Design practice throughout the entire Employee Experience organization through coaching, mentorship, and quality of craft. Your ability to influence and devise Product Design strategy is also crucial in helping us drive toward the best outcomes and you can do this seamlessly by exemplifying great collaboration across disciplines (Product, Engineering, Accessibility, and User Research), growth mindset, and being a team player.
Job responsibilities

• Re-imagine core parts of the employee digital experience (through low and high-fidelity design work) in collaboration with other Designers, User Researchers, Product Managers, and Engineering counterparts

• Develop world-class Product Design strategies that help us get from your long-term Design vision to what we might be able to deliver today whilst navigating complex tech stacks

• Champion consistency and a masterful degree of UI/Visual Design craft across our entire Employee Experience organization ensuring the quality of theirs and your own delivery pushes our collective standards higher

• Create and lead cross-team initiatives in Employee Experience that improve the culture in our Design team and grow skills and capabilities for Designers at all levels

• Demonstrate your understanding of both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work

• Present your work to Senior Leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences whilst always keeping the user at the center of your story and rationale

• Contribute, champion, and help create standards and patterns that will feature in our EXDS (Employee Experience Design System) using your wealth of experience and knowledge of leading industry standard design systems

• Develop trusting and radically candid relationships with a wide range of teams and disciplines across the EX organization

• Coach and mentor other members across the Employee Experience team to help us collectively raise the maturity and standard of the Product Design craft in Employee Experience whilst fostering a culture of diversity and inclusion

Required qualifications, capabilities, and skills

• 15+ experience or equivalent expertise in an individual contributor role on a product design team

• Proven track record of creating exceptional, world-class digital experiences (through low and high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you

• Strong visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team

• Cross collaboration with other design disciplines such as content design, service design, and user research to help achieve the best outcomes

• Prior experience leading/mentoring a team of Designers in a player/coach capacity and know what it takes to lead with empathy, inclusion, and growth mindset

• Led the creation and maintenance of leading Design Systems

• Ability to create Design strategies that help our teams get from your long term vision to improvements we can make to the employee experience today (think now, next, later)

• Strategize through complex product challenges and care about solving the right problem

• Challenge your peers and senior leadership respectfully to ensure we're solving for the right user needs

• Strong facilitation and communication skills for stakeholder buy-in

• Advocate for inclusive design and accessibility by championing this through your design process

• Proficient in Figma and other Design tools

Preferred qualifications, capabilities, and skills

• You are a noticeable voice in the wider Design community, and you may have even spoken at a Design conference in the past or taken part in a podcast or interview exemplifying thought leadership in the Design space

• Excellent agile planning skills; high accuracy in estimating tasks across teams

• Experience in a highly regulated environment is a plus

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.