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Fetch Rewards gives shoppers an easy and fun way to save on their everyday purchases.
The Role
Lead the long-term product experience strategy for Fetch’s Home, Search, Navigation, and Earnings surfaces. Define information architecture, navigation, interaction principles, design standards, and experimentation frameworks. Partner with Product, Engineering, Research, Analytics, and leadership to shape roadmaps, validate opportunities, improve measurable outcomes, and build customer trust. Lead hands-on design from vision through launch and iteration while mentoring designers and establishing reusable patterns, systems, and critique practices.
Summary Generated by Built In
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is looking for a Principal Product Designer to shape the long-term experience direction for how people discover, understand, and act on ways to earn.
You will lead the connected experiences across Ad Surfaces: Home, Search, Navigation, and Earnings; making them work as one clear, relevant, and rewarding system. These are some of Fetch’s most visible and behavior-shaping experiences, helping millions of people find value in their day-to-day lives.
You will own the experience quality and outcomes across this product area, laying the foundation for how information is organized, how people move between surfaces, what appears when, and how personalized opportunities earn attention and trust. You will establish the principles, patterns, and decision frameworks that help teams make consistent choices, while partnering with Product and Engineering leaders on strategy, roadmap priorities, and investment decisions.
This is a senior individual-contributor role, not a people-management role. You will lead through product judgment, design craft, clear thinking, and influence. You will move from long-term vision and problem framing to hands-on design, prototyping, launch, and iteration.
This role is for someone who would rather build the standard than inherit one, and wants their decisions to help millions of people live more rewarded every day.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
What you’ll do at Fetch (Role Responsibilities):
- Lead multi-quarter initiatives across packs: Home, Search, Navigation, and Earnings; ensuring they work together as one discovery and earning experience.
- Set the architecture for the earning journey, including information hierarchy, navigation, the role of each surface, interaction principles, and quality standards.
- Partner with Product and Engineering leaders to identify high-value opportunities and shape roadmap, priorities, investment decisions, and key trade-offs.
- Create practical frameworks for balancing user value, business goals, technical constraints, personalization, experimentation, and customer trust.
- Define how the team experiments with "what's next" earning opportunities, using rapid learning to improve comprehension, repeat engagement, and long-term retention.
- Partner with Research to uncover unmet needs and untested earning opportunities, turning early signals into concepts worth building.
- Raise the bar for usability, accessibility, interaction quality, visual craft, and design-system consistency across the product area.
- Find recurring experience problems and turn them into reusable patterns, principles, and tools that improve quality and help teams move faster.
- Communicate design strategy through both writing and conversation, distilling it into trade-offs leadership can act on and narratives that align Product and Engineering.
- Raise the level of design critique and feedback across the team, mentoring other designers and helping them grow into stronger, more independent decision-makers.
What Success Looks Like
In your first 12 months, you will:
- Establish a shared earning and discovery architecture that helps teams make faster, more consistent product decisions.
- Help set multi-quarter priorities that make earning easier to understand, more relevant, and more rewarding for Fetch users.
- Improve consistency across Home, Search, Navigation, Earnings, and other surfaces through reusable patterns, principles, and design-system contributions.
- Create an experimentation practice that increases learning speed without sacrificing clarity, choice, or customer trust.
- Make the broader design team stronger through mentoring and scalable practices for critique, feedback, and decision-making.
- Own the outcomes, driving measurable improvements in activation, engagement, repeat earning, retention, and customer confidence
In your Toolbox (Minimum Requirements):
- 12+ years of product design experience.
- A track record of leading multi-quarter product initiatives across multiple teams, surfaces, or customer journeys.
- Experience owning measurable customer and business outcomes for a broad product area, not just producing strong artifacts or isolated features.
- Deep skill in information architecture, navigation, discovery, and systems thinking for complex consumer products.
- The ability to turn ambiguous customer, business, and technical problems into clear direction, testable hypotheses, and durable solutions.
- Experience influencing senior Product and Engineering leaders on strategy, roadmap choices, priorities, and trade-offs.
- A habit of partnering with Research to identify unmet needs and validate new directions before committing engineering investment.
- Evidence that you've established standards, patterns, frameworks, or ways of working that improved product quality and team effectiveness across a broad product area.
- Exceptional interaction and visual-design craft, including a high bar for usability, accessibility, and production quality.
- A history of mentoring experienced designers and raising the quality of team critique, feedback, and decision-making.
- Comfort moving across squads and teams with different norms and priorities, building trust quickly without needing formal authority.
- Comfort operating where the problem, process, and path to impact are still being defined.
Nice to haves/Bonus Points
- Experience designing consumer mobile products at a meaningful scale.
- Experience with rewards, loyalty, commerce, marketplaces, gaming, personalization, or repeat-engagement mechanics.
- Experience developing experimentation strategies with Analytics or Data Science partners.
- Experience partnering with content design, illustration, motion, or brand teams.
- Experience launching a zero-to-one product area or evolving a mature product's experience architecture.
- Experience designing AI-supported product experiences or using AI-enabled design workflows.
We own the connected experiences that help people discover, understand, and act on ways to earn: Home, Search, Navigation, and Earnings.
Our work is not limited to organizing information or designing individual screens. We define how these experiences work together: what people see, when they see it, why it is relevant, and how each interaction builds confidence and motivates a return visit.
We identify friction that spans surfaces and turn it into durable patterns, principles, and systems that make the broader Fetch experience stronger.
Design has real authority at Fetch. We set the bar for experience quality, partner with Engineering on design-system direction, and participate in discovery, roadmap, and launch reviews. We are trusted to make those calls.
We grow by teaching each other. No egos, just people who want to get better and help the people around them do the same.
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Skills Required
- 12+ years of product design experience
- Track record leading multi-quarter product initiatives across multiple teams, surfaces, or customer journeys
- Experience owning measurable customer and business outcomes for a broad product area
- Deep expertise in information architecture, navigation, discovery, and systems thinking for complex consumer products
- Ability to translate ambiguous customer, business, and technical problems into clear direction, testable hypotheses, and durable solutions
- Experience influencing senior Product and Engineering leaders on strategy, roadmaps, priorities, and trade-offs
- Experience partnering with Research to identify unmet needs and validate directions
- Evidence of establishing standards, patterns, frameworks, or ways of working that improve product quality and team effectiveness
- Exceptional interaction and visual design craft, including usability, accessibility, and production quality
- History of mentoring experienced designers and improving team critique, feedback, and decision-making
- Ability to work across squads and teams, build trust quickly, and influence without formal authority
- Comfort operating in ambiguous environments where the problem, process, and path to impact are undefined
- Experience designing consumer mobile products at meaningful scale
- Experience with rewards, loyalty, commerce, marketplaces, gaming, personalization, or repeat-engagement mechanics
- Experience developing experimentation strategies with Analytics or Data Science partners
- Experience partnering with content design, illustration, motion, or brand teams
- Experience launching a zero-to-one product area or evolving a mature product experience architecture
- Experience designing AI-supported product experiences or using AI-enabled design workflows
Fetch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fetch and has not been reviewed or approved by Fetch.
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Healthcare Strength — Benefits information points to comprehensive medical, dental, vision, and life insurance coverage. Feedback suggests employees value the strong health offerings alongside mental-health support.
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Leave & Time Off Breadth — Policies include flexible or unlimited PTO, paid holidays and sick days, bereavement (including pet) and natural-disaster leave. Feedback suggests time-off breadth is a standout element of the package.
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Wellbeing & Lifestyle Benefits — Wellness programs, 1:1 coaching, Gympass, team workouts, and nutrition counseling are provided. Office and remote perks such as home-office stipends, snacks, and pet-friendly spaces further enhance lifestyle support.
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The Company
What We Do
Fetch Rewards is a mobile app that connects and rewards everyday shoppers for buying the brands they love. Fetch gives users the easiest way to save on their purchases by simply scanning any grocery receipt, from any store. For our brand partners, Fetch helps them build long-term loyalty, and understand a true 360 degree view of purchase behavior.
Why Work With Us
We put people first - both in our culture, and in our product. Our culture is built on transparency, empowerment and accountability. Our product is built on putting our customers first in everything we do - from design, to privacy and security, to new features. The result is the rapid growth we all dream of being a part of. Come join the team!
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