Principal Process Manager

Principal Process Manager
As a Principal Associate in Capital One's Anti-Money Laundering (AML) Program you'll be challenged and inspired by working with business partners and stakeholders to support investigators through change. This role will focus on the human-side of change within the FIU and will lead the organization through impactful changes utilizing strategies and tools that offer lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high impact FIU initiatives; driving accountability and on time delivery with a focus on people-centered continuous improvements and culture building activities.
Responsibilities:

• Support issue tracking, solutioning and communication strategy
• Support key FIU projects and initiatives impacting investigation outcomes
• Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes
• Support coordinated change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization
• Analyze anticipated change, our ability to manage change well, and communicate such to leadership
• Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps to ensure all are appropriately documented, discussed and considered
• Participate in a team culture that is adaptive, inclusive and customer focused
• Coordinate with AML Program stakeholders and support functions to ensure program integration and successful delivery
• Help support and maintain a communication strategy within the FIU which informs and inspires

Here's what we are looking for in the ideal teammate:

• You are a critical thinker who seeks to understand the business, its processes, risks and overall control environment
• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking.
• You have a successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
• You create energy and an environment that fosters trust, collaboration, and belonging
• You possess excellent written and oral communication skills

Basic Qualifications:

• High School diploma, GED or equivalent certification
• At least 3 years of Anti-Money Laundering (AML) Compliance or Risk Management experience
• At least 1 year of experience in Project or Process Management
• At least 2 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Bachelors Degree
• 5+ years of Risk Management experience
• 2+ years of project or process management experience
• PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti-Money Laundering Specialist (ACAMS) certification, or Certified Risk Professional or its equivalent

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $93,400 - $106,600 for Principal Process Manager
Melville, NY: $112,000 - $127,800 for Principal Process Manager
New Orleans, LA: $93,400 - $106,600 for Principal Process Manager
Plano, TX: $93,400 - $106,600 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Riverwoods, IL: $93,400 - $106,600 for Principal Process Manager
Wilmington, DE: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).