Are you an experienced platform engineer who can take technical ownership of a complex enterprise Atlassian ecosystem and make it work seamlessly across the broader technology landscape? This is an opportunity to shape how approximately 1,200 employees collaborate, manage work, and access services by leading the engineering, integration, and automation of Jira Software, Jira Service Management, Confluence, and Jira Product Discovery.
This is a hands-on engineering role accountable for platform architecture, configuration governance, integration development and operational health. The engineer inherits a mature and heavily customized environment and is responsible for stabilizing it, documenting it, and advancing it deliberately. The role additionally administers secondary portfolio platforms (Wrike, Lucid Suite, Camtasia) and serves as technical mentor and escalation point for junior administrators, acting as the authority on what is possible, what is advisable, and how to implement it well.
The position may be based in approved jurisdictions in the United States and reports to the Director, SRE and Cyber Hygiene.
What You’ll Do
Platform Engineering and Architecture
Own the architecture and administration of the Atlassian Cloud environment, including Jira Software, Jira Service Management, Confluence, and Jira Product Discovery.
Design and maintain scalable workflows, fields, permissions, notifications, request types, queues, SLAs, and customer portals.
Establish configuration governance, manage sandbox-to-production testing and deployment, and continuously retire unused or duplicative configurations.
Manage licenses, conduct semiannual entitlement audits, and forecast future needs.
Integration and Automation Development
Design, build, and maintain integrations and automation using Jira Automation, Power Automate, and Microsoft Graph.
Own integrations connecting Atlassian products with Salesforce, Workday, Microsoft Teams, and Microsoft Copilot.
Monitor integration health, rapidly resolve failures, and ensure automations are maintained through service accounts.
Evaluate Atlassian Marketplace applications for usability, security, data residency, and cost.
Develop reporting that provides visibility into platform usage and service performance.
Secondary Platform Administration
Administer Wrike, Lucid Suite, and Camtasia, including provisioning, licensing, configuration, and usage reporting.
Support license audits, renewal analysis, and other platform administration priorities.
Technical Leadership and Knowledge Management
Mentor junior administrators, review configuration work, and serve as the escalation point for complex platform issues.
Document architecture, integrations, automations, and customization decisions.
Participate in requirements gathering and advise stakeholders on technical feasibility, effort, and platform risk.
What You’ll Bring
Bachelor’s degree in statistics, data science, computer science, economics, or a related field, or equivalent experience
Professional experience in data analysis, reporting, or a related analytical role
Foundational knowledge of statistics, data wrangling, and visualization using tools such as Excel, SQL, and Python
Strong attention to detail and commitment to accuracy in data preparation and reporting
Ability to follow established methods and processes, while recognizing when to escalate novel or ambiguous issues
Effective written and verbal communication skills, with the ability to present findings clearly to internal stakeholders
Strong organizational skills and the ability to manage multiple assigned tasks under close supervision
Comfortable working in a collaborative, fast-paced environment
Familiarity with AI tools such as Microsoft Co-Pilot, ChatGPT, Claude, and Cursor
At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position: Expected salary range: $95,000 - $145,000 per year. All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.
We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs. You can learn more on our careers site: Working at CFA Institute | Comprehensive Benefits
About CFA Institute
CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.
Follow CFA Institute on: LinkedIn | YouTube | Facebook | Instagram | WeChat | Weibo
Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply.
We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to [email protected] noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.
Skills Required
- Bachelor's degree in statistics, data science, computer science, economics, or a related field, or equivalent experience
- Professional experience in data analysis, reporting, or a related analytical role
- Foundational knowledge of statistics, data wrangling, and visualization
- Experience with Excel, SQL, and Python
- Strong attention to detail and accuracy in data preparation and reporting
- Ability to follow established methods and processes and escalate novel or ambiguous issues
- Effective written and verbal communication skills
- Ability to present findings clearly to internal stakeholders
- Strong organizational skills and ability to manage multiple assigned tasks under close supervision
- Ability to work collaboratively in a fast-paced environment
- Familiarity with Microsoft Copilot, ChatGPT, Claude, and Cursor
CFA Institute Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFA Institute and has not been reviewed or approved by CFA Institute.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage alongside life and disability insurance is described as robust. These offerings are positioned as a dependable cornerstone of the package.
-
Retirement Support — A generous retirement program with 401(k) and profit sharing in many locations supports long-term financial security. This element stands out within total rewards.
-
Leave & Time Off Breadth — Generous paid time off, a year-end office closure, summer hours, and volunteer time underscore strong time-away support. Additional programs broaden the range of time-off options.
CFA Institute Insights
What We Do
CFA Institute is a global community of more than 175,000 investment professionals working to build an investment industry where investors’ interests come first, financial markets function at their best, and economies grow. We are driven by the belief that lasting economic growth depends on trust, competence, and transparency in financial markets, and we know that it must be led by professionals adhering to the highest levels of ethics and investment expertise. We achieve these goals by: raising standards of professional excellence in the industry; championing ethical behavior in investment markets; serving as a respected source of knowledge in investment markets; and creating a strong global community of investment professionals.
