About the role:
As a Principal Partner Solutions Engineer, you will be at the forefront of our partner go-to-market strategy, acting as the technical and strategic voice that connects Cresta's AI-powered platform with partners like Five9, Accenture, Google, and other ecosystem players. Your role is both customer-facing and partner-facing: helping prospects understand the joint value of Cresta + partner, and internally guiding teams to shape the right technical narrative across diverse business contexts.
You’ll lead with strong soft skills, grounded in domain expertise and technical fluency, and bring a scrappy, entrepreneurial approach to problem-solving. If you’re excited by working cross-functionally, thinking beyond a single product, and crafting compelling joint stories across industries, this role is for you.
Responsibilities:
Own the Technical Partner Narrative
- Deliver impactful presentations on our Services approach and how it supports our broader partner-led strategy.
- Tailor messaging and demos to show how Cresta and partner technologies jointly solve real-world business problems.
- Represent Cresta in co-selling motions, including joint pitches, workshops, and executive conversations.
Translate Complexity into Clarity
- Drive discovery with both partners and prospects to understand use cases across multiple business units (not just contact centers).
- Build compelling solution architectures that highlight the synergy between Cresta and partner ecosystems.
Lead Technical Validation
- Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
- Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
Bridge Field and Product
- Gather feedback from the field—customers, partners, and internal stakeholders—to inform product roadmap and packaging decisions.
- Influence our services strategy to better align with partner delivery models.
Evangelize Internally and Externally
- Be a champion for partner success across Sales, Product, Engineering, and Customer Success.
- Train and enable internal SEs and partner teams on our joint value proposition to reduce repetitiveness in GTM motions.
Qualifications We Value:
- 10+ years in a customer-facing role, with at least 5+ years in technical pre-sales at a high-growth SaaS or AI company
- Experience working with or selling into partner ecosystems (e.g., GSI, BPO, and CCaaS)
- Proven ability to communicate with executive and technical audiences, simplifying complex ideas into business value
- Resourceful, scrappy mindset—comfortable navigating ambiguity, building from scratch, and adapting to shifting priorities
- Passion for storytelling, collaboration, and delivering value beyond a single product view
- Highly organized, with exceptional written and verbal communication skills
- Located in the Eastern or Central Time Zone (or willing to work primarily in those hours)
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunches and dinners included for in-office employees via Grubhub
Compensation:
Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Similar Jobs
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
