Principal Partner Programs Manager

Job Description

The Partner Program Manager will have the unique opportunity to lead and manage the overall performance of the Zendesk Partner business through the creation and execution of plans and initiatives focused on the fast adoption and revenue growth of Zendesk offerings through Zendesk partners.

The ideal candidate will find creative solutions to increase the capabilities and overall contributions of the Zendesk partner ecosystem through the Zendesk Partner program aligned to company goals and objectives. This role requires a change agent mentality with the ability to work cross-functionally and have excellent organizational and communication skills. You will report to the WW Sr. Director of Partner Strategy and have the opportunity to work closely with the Zendesk executive staff, sales leadership, product management, operations, IT, enablement and marketing.

Responsibilities:

This role will lead and manage the Zendesk Partner program to drive revenue growth and partner capabilities with a focus on incremental partner business and partner delivered solutions and services. Specific duties include:

• Own the design of the Zendesk partner program and work with key stakeholders to drive the implementation of the program components in market

• Work with senior company leadership and cross functional teams to develop and design new initiatives for the partner program

• Develop, execute and manage all partner pricing, incentives and promotional offerings

• Own and execute recruitment and awareness initiatives for the Zendesk partner program to ensure continued partner growth and success

• Define and manage program governance and develop solutions and initiatives to drive continued partner ecosystem growth, skills and partner productivity

• Have the responsibility for the delivery and communication of product and program launches to partners, partner sales and direct sales teams

• Oversee projects and work cross functionally to optimize the partner portal to make doing business with Zendesk easy for partners

• Identify operational issues and deliver solutions to optimize and streamline the partner business with Zendesk

• Establish and report on critical partner program KPIs to facilitate growth, manage investment and ensure alignment to company priorities and objectives.

Desired Qualifications and Experience:

• 10+ years of prior work experience in partner programs and channel roles within the SaaS industry. Specific experience managing resale, referral, partner enablement and recruitment programs and initiatives is a must.

• Track record of driving performance and revenue growth managing partner programs that increase partner capabilities and contribution aligned to the strategic goals of the company

• Executive presence and communication skills including the ability to clearly convey complex information and partner value to the senior leadership team, functional managers and sales teams.

• Proven track record demonstrating initiative and ability to execute

• Ability to work cross-functionally and formalize processes to meet goals and objectives

• Process oriented approach to solve for gaps and ensure future scalability

• Strong analytical skills: interpret data, feedback and KPIs to accelerate business results

• Bachelor degree required, MBA preferred

Where We Work:

Fully Flexible

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $152,000.00-$228,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.