Principal Operational Excellence

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
The Credit Card Portfolio Marketing department focuses on customer life cycle management and delivering award-winning customer experiences to drive financial results. The Portfolio Business Strategy Portfolio Program Operations develops, manages and communicates key initiatives and operational frameworks both within Portfolio department and cross-functionally.
The Principal Operational Excellence will implement frameworks which facilitate an operating environment to deliver a consistent best-in-class customer experience and flawless execution. In addition, the Principal will provide overall program management and thought leadership to problem solve and implement solutions across key dimensions: operational performance, process design, policies and product decisions, development of procedures, controls, and metrics and overall improvements to service delivery.
Responsibilities:

• Develop strategies to drive organizational engagement with initiatives that drive compliance management and ensure standards/processes are aligned to support goals.
• Implement a framework and provide solutions to Portfolio Product Families to implement the components of the compliance management system.
• Become the subject matter expert (SME) in understanding the program framework, components, and tools.
• Support the business to ensure adherence to the framework and enable efficient execution, close collaboration with business stakeholders and program support teams.
• Deliver training and coaching necessary to assist stakeholders and customers in understanding and expectations of the program.
• Identify effectiveness of operational risk management processes and develop controls to ensure adherence to risk management standards.
• Provide timely communication and transparency; work across key stake holders proactively communicating with all levels of the organization to drive implementation, execution and continuous improvement.

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's degree in accounting, business, finance, information technology, engineering, arts or related.
• 6+ years of experience in Operational Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management, or related field.
• In lieu of a degree, 8+ years of experience in Operational Management, Process Management, Technology, Lean/Six Sigma, Operations, Risk Management, or related field.

Preferred Qualifications
If we had our say, we'd also look for:

• Master's degree in accounting, business, finance, information technology, engineering, or arts.
• Lean, Six Sigma, Agile certification.

Application Deadline:
The application window for this position is anticipated to close on Sep-22-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.