Principal Network Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Principal Network Engineer

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Principal Network Engineer to be responsible for promoting and ensuring customers successfully understand, migrate to, and fully utilize Zayo’s growing portfolio of security services. The Principal Network Engineer is responsible for the complete end-to-end configuration of customer network services. The Principal Network Engineer will work closely with customers before purchase, during trials and pilots, and after purchase to demonstrate Zayo’s security products and ensure customers are receiving the full benefit of the Zayo portfolio of services. The Principal Network Engineer will develop regular cadence for ongoing customer interaction to help ensure customers are satisfied with the services they receive, promote broader customer adoption, and work with internal teams to as an advocate for customer-requested improvements. 

Responsibilities:

• Leads or assists on all implementations of routing & switching based services. 

• Supports existing network implementations including advanced routing & switching.

• Develop expert understanding of Zayo’s portfolio of network services and features.

• Participates in design discussions with the architecture.

• Works with customers, post-sale, to ensure customers have successfully met their project objectives.

• Provide customer feedback to internal teams for user experience improvements and the development of new features.

• Provide customers with industry standard best practice recommendations.

• Ensure accurate customer-facing and internal support documentation.

• Other duties as assigned.

Qualifications​:                                      

• Bachelor's Degree in Computer Science or Engineering preferred.

• Minimum of ten (10) years of technical experience supporting and troubleshooting large-scale multi-protocol environments. 

• Experience supporting Cisco is required (including chassis models).

• Must have strong analytical and problem-solving abilities; must have a positive attitude, ability to work in a team environment and perform efficiently with minimal supervision

• Strong dedication to providing quality customer service, prompt support and complete resolutions. 

• Willingness to work in a dynamic team atmosphere to resolve issues and learn. 

• Ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve complex issues.

• Must be flexible in order to support a 24/7 operation and willing to travel throughout our service area.

Estimated base pay range for this role is $114,900 - $164,200 USD/annually

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.