Principal Mixed Methods User Researcher (all genders)

Design, Marketing & Content (DMC)
Zalando is Europe’s leading online platform for fashion, connecting 50+ million active customers, brands and partners across 23 markets. Our aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design. 
 
Product Design at Zalando is a community of 200+ product designers, content designers, and user researchers. 
The User Research team is a group of mixed-methods researchers who work on high priority initiatives for the eCommerce Platform—informing problem and opportunity definition together with senior stakeholders in Product Management and Design. Our team mission is to apply craft, creativity and continuous learning to uncover and actively share customer knowledge & insights that drive user-centred decision making. We propose and drive insights frameworks that provide a foundation for all product development activities across the eCommerce platform experience. Together with a Research Ops specialist, we enable the wider community to conduct effective user research themselves. 
 

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, gender, and marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE'D LOVE YOU TO DO (AND DOING)

• You will work closely with the team lead and senior stakeholders to shape the team’s research agenda and frameworks, ensuring alignment with Zalando’s strategic priorities and deep understanding of customers across 23 markets.

• You will lead high-impact research projects, delivering actionable insights that enable customer-centric decision-making and influence strategic direction.

• You will creatively communicate research outcomes, maximising their reach across the business, and integrating qualitative and quantitative data to offer a complete view of the customer.

• You will collaborate with Research & Design Operations to empower designers and product managers to conduct effective research, embedding it throughout the product development process. You will share your expertise with your team and the wider design community, raising the standard of research quality and embedding a culture of continuous learning.

• As a thought leader, you will contribute to Zalando’s Product Design community and the broader design industry by sharing best practices, mentoring, and driving inspiring, customer-centric discussions.

WHO WE’RE LOOKING FOR 

• Experience: You are an experienced mixed-methods research professional with a rich portfolio of projects that combine qualitative & quantitative methodologies and approaches, addressing insights needs across the entire product development process. 

• Collaboration: You have a history of forging strong relationships with principal designers, product managers and other stakeholders. You can provide concrete examples of how you’ve successfully navigated these dynamics to align mixed-methods research with business needs, making research an integral part of strategic decision-making.

• Communication: Your exceptional storytelling skills make customer insights not just heard, but felt. You deliver insights in a way that resonates with both data-driven and creative stakeholders, and you excel at facilitating workshops and discussions that champion the customer and steer teams towards action.

• Strategy & Direction: You are adept at aligning research initiatives with Zalando’s overarching strategic goals, ensuring that every research effort is driven by a clear business impact. You pragmatically invest the team’s resources in high-priority projects to deliver insights that drive Zalando’s customer-centric strategy forward. 

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Please note that all applications must be completed using the online form - we do not accept applications via email.